Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
About the Role
We’re looking for a collaborative and client-focused professional to join our team as an Onboarding Project Manager. In this role, you will lead the seamless onboarding of new clients and programs into Element’s ecosystem. You will oversee project planning, communication, and execution to ensure onboarding is completed on time, within scope, and aligned with both client expectations and internal operational standards. This position plays a critical role in creating a smooth transition for clients and enhancing overall client satisfaction.
What You'll Do
Lead end-to-end onboarding projects for new clients and existing clients on new programs.
Customize and manage project plans outlining scope, timelines, deliverables, and resources.
Establish success criteria and monitor progress to ensure timely, in-scope delivery.
Serve as the primary point of contact for clients during the onboarding phase.
Facilitate project meetings, updates, and expectation-setting conversations.
Collaborate with cross-functional teams to ensure operational readiness.
Identify risks, develop mitigation plans, and recommend process improvements.
Deliver training sessions and maintain documentation to support onboarding.
Track, analyze, and report on project status, milestones, and KPIs.
Perform additional tasks and participate in special projects as assigned.
Basic Qualifications
Bachelor’s degree or equivalent business experience required
2+ years of experience in project management, client onboarding, or implementation within a service or operations environment.
Experience managing cross-functional initiatives and leading through change.
Strong communication, collaboration, and client partnership skills.
Ability to operate with independence and sound judgment in complex situations.
Preferred Qualifications
Education: College/University degree preferred-; MBA preferred.
Experience in fleet management, leasing, or financial services.
Familiarity with PMI project governance standards.
PMP certification preferred or willingness to obtain within six months.
Experience leading process improvements and change initiatives.
Strong problem-solving capabilities with ability to anticipate risks.
Location Current Location: Mississauga. Our Mississauga office will move to 1 Adelaide in Toronto in September 2026.
The hiring base salary range for this position is $76,300–$104,900 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location
What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call (800) 665-9744.
