Project Manager (Client Onboarding Experience)

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets.  United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

The TMX GTS Office governs the project management practice within an environment that executes multiple projects across a diverse set of portfolios (SDLC, Infrastructure and integration of 3rd party products). We achieve excellence and quality in delivery to our customers by standardizing our project management services and consolidating project oversight for project performance metrics.  The GTS Office endeavors to improve project performance via establishing standards of practice and lowering project costs by minimizing project overhead, reducing process redundancies and by leveraging our specialized project management skills and expertise. The GTS Office educates our PMs on TMX PM practices and ensures that they fully understand and execute upon the expectations of the role.

The Project Manager (PM) is responsible for planning, delivery and execution of projects for the entire delivery life cycle, applying established TMX standards and best practices. The PM plays a leadership role to ensure projects are successfully delivered on time, on budget, with good quality while making certain clients are put first and the goals of the program are met.

Key Accountabilities:

The Project Manager plans, controls and executes upon approved projects by carrying out the following activities using TMX standard processes and toolsets 

• Define the scope of the project in collaboration with senior management and identify the key drivers and measurements which will be used to evaluate the project upon completion

• Determine the resources (time, money, equipment, etc.) required to complete the project

• Create an integrated plan that details how scope, schedule, costs, communications, resources, dependencies, risks/issues, quality, change vendors (where applicable) and other key aspects of the project will be managed

• Develop a detailed schedule for the project that identifies and sequences the activities needed to successfully complete the project and effectively allocates the resources to the work 

• Review the project schedule with senior management and all other staff that will be affected by the project activities; revise the schedule as required

• Execute the project according to the integrated plan  

• Closely monitor approved project budget, scope and timelines, actioning variances on a timely basis, leveraging standard project change request processes 

• Ensure that all project information is appropriately documented and approved and are stored centrally 

• Monitor the progress of the project and adjust course where required to ensure successful delivery, escalating where appropriate

• Provide regular project status and steering committee reporting as per established TMX standards

• Lead the project team in re-estimating project effort and costs at the appropriate gates, obtaining approval on any revisions  

• The Project Manager, as a member of the PM Chapter is also responsible for ensuring the project management practice at TMX continues to improve by:

• Keeping documentation on the project management lifecycle (PMLC) processes up-to-date and relevant

• Enhancing templates and processes to make them more effective in meeting audit objectives and allowing project teams to deliver more efficiently.

Skills and Experience
Must Have(s): 

• Minimum 5 years’ experience delivering on business driven initiatives for Financial Institutions in a regulated environment and involves client onboarding

• Experience working in a project management office governing the PMLC practice

• Experience with end to end project delivery (includes managing both the business and IT phases of a project) of projects in excess of $2M

• University/undergraduate degree in related discipline or equivalent PM work experience within the financial services industry 

• Ability to successfully navigate and deliver within a fully matrixed environment that is complex and somewhat ambiguous. 

• Demonstrated leadership, with the ability to motivate and effectively manage teams 

• Strong interpersonal and negotiation skills

• Excellent written and verbal communications 

• Background delivering projects using SDLC, Iterative and Agile methodologies

• Excellent relationship building abilities and understanding that partnership is key to successful delivery

• Prior experience working with regulators and external clients  

Nice to Have(s):

•  PMP certification 

• Prior experience using Workday as a PPM

• Experience with projects involving various solutions including in-house development, third party applications, on premise and cloud platforms  

Salary Range: 80/hour-90/hour CAD

Please note that the salary range included is a guideline only. The salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience. 

The recruiting efforts for this role are intended to fill a vacant position.

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived! 

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located. 

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.