Office Coordinator

Join the heart of a team that’s shaping the future of higher education.

At Nous, we take pride in our warm, engaging, and supportive office culture, and the Office Coordinator plays a pivotal role in sustaining this atmosphere. If you're looking to be a central part of a thriving team, we'd love to welcome you aboard! 

Nous is a great place to work…

Nous Group is an international management consultancy with over 650 people working with clients across North America, Australasia, and the United Kingdom. We are a values-based organization that is inspired and determined to improve people’s lives in significant ways. Working in unique, cross-disciplinary teams, we create innovative and enduring solutions that transform businesses, governments, and communities. We realise a bigger idea of success.

Part of Nous Group, Nous Data Insights, is a world-leading provider of data-led solutions that help universities analyse their operations and services to students and staff. With over 60 people across offices in Toronto, Sydney, Melbourne, Brisbane, and London. We work with some of the most prestigious universities in the world as members of our collaborative benchmarking and insights program, UniForum. We are developing new data products to expand our portfolio of solutions and deliver powerful strategic analytics to our clients.

Nous is proud to be recognized as a Great Place to Work in Canada, Australia, and the UK, reflecting our expanding global influence and success.

We’re looking for an Office Coordinator to join our Toronto office. This is a full time, in office role. Applicants must be available to work in our Downtown Toronto office Monday – Friday from 8:30 – 4:30pm. Our office is located at the corner of York & Adelaide St W (near Union Station).

The role

In this blended role, you’ll be responsible for ensuring the smooth running of the Toronto office, while providing operational and administrative support to the Nous Data Insights team.

Office Coordination: 

• You will be the face of Nous in Toronto and a key part of our broad office operations team. While based in Toronto, the Office Coordinator also provides practical office and reception support to national and international offices
• Support the day-to-day operational and administrative functions for Nous’ Toronto and Vancouver offices including managing stock supplies, approving invoices, managing room bookings and keeping the space tidy, and setting up for workshops / events / meetings where required 
• Provide reception and phone support for the Toronto and Vancouver office and act as a shared support point for other Nous offices, including answering calls and emails, coordinating couriers, and responding to day‑to‑day office queries
• Liaising with building management for office maintenance, repairs, cleanliness and security
• Events play a vital role at Nous, and you'll be at the forefront of organizing and executing fantastic office events that foster our culture of care and connection
• Ensure a smooth process for new starters, leavers, and secondees, which may include scheduling meetings, booking travel and ensuring desk-set ups 
• Drive continuous improvement in administrative processes and systems 
• Build relationships across the Toronto office and contribute as an integral member of Nous’ broader corporate and office operations community
• Champion Work Health & Safety and security in the office, including coordinating first aiders and fire wardens, overseeing emergency management, acting as a key member of the Joint Health & Safety Committee
• Act as the Toronto office liaison with the local and international IT teams to address and resolve any IT-related issues 

Nous Data Insights coordination  

• Provide operational support to Nous Data Insights staff, including coordinating travel, scheduling meetings, managing calendars and supporting day-to-day operational needs.
• Event management for key in-person and virtual events, including coordinating venues, timelines, logistics and ensuring a strong attendee experience
• Update and maintain CRM systems to enable accurate tracking and visibility of business development activities.
• Work with global NDI marketing teams to support key marketing communications, and campaigns
• Support special projects, operational research and ad hoc requests as assigned.

And the practical experience:  

• Previous experience in a customer service or coordination role (events, office, etc.) is desirable
• An exceptional focus on customer service
• Strong written and verbal communication skills and capable of communicating clearly and professionally across a diverse range of stakeholders
• Superb attention to detail, with a preference for being thorough, and able to monitor work for quality
• Excellent computer skills, including proficiency in the Microsoft Office suite
• A flexible attitude and willingness to go above and beyond for customer satisfaction
• Ability to prioritize and multi-task in a busy and sometimes ambiguous environment
• Demonstrated independence, with an ability to problem solve and provide guidance to others and comfort in taking initiative on resolving issues
• Comfortable working in a fast-paced environment
• We're on the lookout for a truly helpful and enthusiastic individual who thrives on lending a hand wherever needed, embracing a variety of tasks with open arms and a can-do attitude!

The expected base salary for this role is between $65,000 - $75,000 CAD annually. Final salary may vary based on experience and qualifications.

Finally, some important details... 

Nous is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from people of all backgrounds and encourage individuals from equity-deserving groups to apply.

To apply for a role at Nous in our Toronto office, you must have the right to work in Canada. 

Please note if you are successful in the recruitment process, you will be required to undertake background screening prior to your commencement at Nous.