Office Coordinator

UHN is Canada’s No. 1 hospital and the world’s No. 1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and its only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union: Non-Union
Number of vacancies: 1
New or Replacement Position: Replacement
Site: Princess Margaret Cancer Centre Lodge
Department: PMH Lodge
Reports to: Manager
Salary Range: $ 32.59 to $ 40.74 per hour
Hours: 37.5 hours per week
Shifts: Monday to Thursday 12-8 pm and Sunday 12-8 pm
Status: Permanent Full-Time
Closing Date: April 29, 2026

Job Summary

The Princess Margaret Cancer Centre Lodge provides temporary accommodation for cancer patients who come to Toronto to receive cancer treatment.  As an integral part of the Princess Margaret Lodge, the primary responsibilities of the Coordinator include: admission criteria/bookings, resident check-in and check-out, managing resident relations, etc.; aligning with Princess Margaret Cancer Centre, Corporate Standards and Priorities, ensuring all rules and corporate policies are implemented; performing cross-functional and/or other duties consistent with the job classification, as assigned or requested.

KEY RESPONSIBILITIES

Oversees all Princess Margaret Cancer Centre Lodge Office Administrative Operations

1. Provides frontline services for residents in a hotel-like environment
2. Manages incoming accommodation reservations, emails and telephone calls for new residents
3. Adheres to resident admission criteria
4. Promotes hospitality in person, over the phone and via email
5. Registers residents upon check-in and check-out with electronic scheduling system
6. Conducts daily shift handovers and creates tracking reports (i.e., room lists occupancies and vacancies, meal count, housekeeping services, etc.)
7. Receives payments in multiple formats (e.g., cash, and/or credit card payments)
8. Accounts for cash and credit/debit card receipts
9. Prepares Month End and relevant Financial Reports
10. Ensures residents comply with PM Lodge rules

Oversees all Princess Margaret Cancer Centre Lodge Resident Relations

1. Oversees day to day organization of reservations, resident inquiries, transportation, and overall resident satisfaction at the point of check-in and check-out
2. Resolves any guest concerns regarding booking inquiries, conflicts and room assignment
3. Responds to emergency situations, as per established guidelines, to ensure resident safety, including taking the lead and directing staff, as required
4. Communicates regularly with PM Lodge staff on the topic of specific guest requests (e.g., room relocation, housekeeping needs, etc.)
5. Problem solves and escalates PM Lodge issues, as required

Oversees the Princess Margaret Cancer Centre Lodge Facilities, Staff and Volunteers

1. Oversees front desk and Lodge staffing, payroll submissions, and vacation requests, as required
2. Oversees staff sick time and ensures staff coverage, as required
3. Maintains oversight of PM Lodge’s physical appearance and ongoing facility maintenance
4. Communicates important updates to all PM Lodge staff and volunteers
5. Oversees the Lodge volunteers and program activities
6. Coordinates daily resident activities

Aligns with Princess Margaret Cancer Centre and Corporate Standards and Priorities

1. Liaises with appropriate Princess Margaret Cancer Centre and the University Health Network department managers regarding service standards
2. Implements corporate initiatives at the PM Lodge
3. Reports issues to PM Lodge Manager
4. Completes incident report forms and conducts reviews, as required

Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contravention’s of the Act, in a timely manner.

1. Adheres to all health, safety, and environmental policies and programs as required.

Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested

Education:

• At minimum, completion of a 3 year community college program in Hotel Management, Business Administration, or in related field with experience in hospitality or recognized equivalent required.
• Knowledge of basic book keeping and cashiering skills
• Computer skills and administrative duties
• Detail oriented
• Excellent problem solving skills
• Ability to direct and oversee multiple tasks simultaneously
• Effective verbal and written communication skills
• Ability to work independently
• Ability to function as part of the team in a fast paced environment

Experience:

• At minimum Over 3 years up to and including 4 years of practical and related experience and/or N/A on-the-job training required. 
• Previous hotel experience is an asset and preferred
• Previous team management experience in working setting is an asset 

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.