Perform outbound calling for marketing campaigns, schedule and coordinate installation appointments, update CRM and ticketing systems, follow up on leads and service orders, report campaign performance, and collaborate with Sales, Marketing, Customer Service, and Operations to meet appointment and conversion targets.
Location: HYBRID – 95 Apple Creek Blvd., Markham
Employment Type: Independent Contractor
Hourly Rate: $18/hour
Working Hours: 9:00 AM - 5:00 PM / 12:00 noon - 8:00 PM
Contract: 3-months with possibility of extension
Language Requirement: EnglishRole Overview
Employment Type: Independent Contractor
Hourly Rate: $18/hour
Working Hours: 9:00 AM - 5:00 PM / 12:00 noon - 8:00 PM
Contract: 3-months with possibility of extension
Language Requirement: EnglishRole Overview
We are seeking a customer-focused and results-driven Marketing Campaign Support with experience in telecom or IT environments. This role combines client engagement, solution selling, and customer service to ensure a seamless customer experience from onboarding through ongoing support.
Key Responsibilities- Support marketing campaigns by contacting customers from assigned campaign lists and tracking campaign results.
- Conduct outbound calls to customers who have previously expressed interest in services and schedule installation appointments.
- Coordinate and manage installation appointments with customers.
- Follow up on service orders, stale leads, and customers awaiting installation.
- Update CRM and internal systems with call outcomes, appointment status, and customer interactions.
- Support the sales team by facilitating the progression of qualified prospects through the sales pipeline.
- Respond to customer inquiries regarding installation scheduling and service readiness.
- Monitor and report on campaign performance, including call activity, appointments booked, and conversion outcomes.
- Collaborate with Marketing, Sales, Customer Service, and Operations teams to ensure successful campaign execution.
- Meet established performance targets related to outbound calling, appointment setting, and customer satisfaction.
- Minimum 2 years of experience in a call center or sales environment within IT or Telecom
- Experience with ticketing tools and CRM systems
- Strong verbal and written communication and presentation skills
- Ability to explain technical solutions to non-technical clients
- Strong customer handling and problem-solving skills
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Ability to multitask, prioritize, and manage time in a fast-paced environment
- Punctual and able to work HYBRID to work from home full-time (9 AM – 5 PM) with flexibility to work extra hours
Pathway Communications Markham, Ontario, CAN Office
95 Apple Creek Blvd, Markham, ON , Canada, L3R 1C7
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