Jobs at Pathway Communications

Serve as primary customer contact for onboarding, support, and escalations; collaborate with sales and technical teams to recommend telecom/IT solutions; manage tickets, SLAs, and account tracking; perform demos, cold calls, upsells, and gather customer feedback to improve service.

Perform outbound calling for marketing campaigns, schedule and coordinate installation appointments, update CRM and ticketing systems, follow up on leads and service orders, report campaign performance, and collaborate with Sales, Marketing, Customer Service, and Operations to meet appointment and conversion targets.

Provide hands-on technical and operational support for a telecom platform: real-time call-based troubleshooting, ticket management, system monitoring, client communication, escalation to engineering, and cross-team collaboration to maintain service performance and client satisfaction.

The Manager IT oversees service delivery and operations for clients, leading a multi-location team, ensuring compliance with SLAs, managing onboarding, and driving business growth through client engagement.