Manager, Third Party Risk Management CoE

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

About the role:

Manager, Third Party Risk Management (TPRM) Centre of Excellence (CoE) will play a key role in strengthening Sun Life’s enterprise approach to managing third-party risk. This role supports the design, coordination, and execution of consistent third-party risk management practices across the organization, while enabling Business Groups to meet local business, operational, and regulatory requirements.

The successful candidate will work closely with Business Group TPRM teams, subject matter experts, and second-line partners to help identify, assess, monitor, manage, and report on third-party risks across the third-party lifecycle.

What will you do?

• Support the CoE leader with enterprise alignment of third-party risk processes, standards, and practices, including the development of practical guidance, tools, and process improvements.
• Provide guidance, training, and clear communication to Business Group teams, Relationship Managers, and other stakeholders to support consistent execution of third-party risk management requirements.
• Provide day-to-day support to Corporate Business Group through leadership and guidance, ensuring Business Units’ execution of third-party risk management requirements
• Support third-party incident management activities by coordinating information gathering, applying a third-party risk lens, and helping prepare responses for enterprise or regulatory requests, as required.
• Analyze and report on third-party risk data, trends, issues, key performance indicators, and data quality matters to support management decision-making.
• Support enhancements to third-party risk management technology, including business requirements, testing, reporting, workflow improvements, and user guidance.
• Contribute to quality assurance, issue identification, remediation tracking, and ongoing improvement of third-party risk management execution across the enterprise.
• Support initiatives to enhance Third Party Risk Management program

What do you need to succeed?

• 5+ years of experience in third-party risk management, operational risk, compliance, audit, or a related field, ideally within a major Federally Regulated Financial Institution.
• Bachelor’s degree in Business, Finance, Risk Management, Technology, Engineering, or a related field, or equivalent experience.
• Strong understanding of third-party risk management principles, including risk identification, assessment, monitoring, reporting, governance, and issue management.
• Knowledge of key third-party risk considerations such as operational resilience, privacy, information security, subcontractor and concentration risk.
• Experience working with risk, governance, or workflow technology platforms; experience with ServiceNow or third-party risk management tools is an asset.
• Experience and proficiency with Excel (Pivot tables, V/X-look ups) and Tableau (creating dashboards)
• Strong analytical, problem-solving, and decision-making skills, with the ability to identify trends, root causes, control gaps, and practical improvement opportunities.
• Excellent written and verbal communication skills, with the ability to explain complex risk concepts clearly to business and risk stakeholders.
• Ability to build trusted relationships, influence without direct authority, and work effectively across Business Groups, subject matter experts and lines of defence.
• Strong organizational skills with the ability to manage competing priorities, support change, and deliver high-quality outcomes in a complex environment.
• Artificial Intelligence (AI) literacy and the ability to apply responsible AI practices in day-to-day operations, including effective use of approved tools, critical review of AI-generated outputs, and awareness of related risks and controls.

Preferred Skills:

• Experience in a financial services or OSFI regulated environment is preferred.
• Professional certification such as CISA, CIA, CTPRP, CTPRA, or equivalent is an asset.

What's in it for you?

• Hybrid work environment
• A friendly, collaborative, and inclusive culture
• 20 vacation days per year
• Flexible Benefits from the day you join to meet the needs of you and your family
• Pension, stock and savings programs to help build and enhance your future financial security
• The opportunity to move along a variety of career paths with amazing networking potential
• Access to our Global Learning Centre, available 24/7 for your learning needs
• Wellness programs that support the three pillars of your health – mental, physical and financial

Recent Awards:

• We are honoured to be recognized as a 2022, 2023, 2024 and 2025 Best Workplaces in Canada by Great Place to Work® Canada
• Great Place to Work® list for Best Workplaces for #HybridWork 2022
• Great Place to Work® list for Best Workplaces for Professional Development in Canada 2022
• Named “Best Places to Work” by Glassdoor, 2021 and 2023

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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