Site Reliability Engineering Manager

We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects, and that's because we're made up of people with curious minds who bring an optimistic yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started.

Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere.

TextNow is looking for a Manager for our SRE team who will lead one of our most critical teams. You will manage a team of Site Reliability Engineers who currently own infrastructure, automation monitoring, logging, CI/CD, reliability, and our day-to-day operations.

What You'll Do

• Lead and Inspire: Guide a team of Site Reliability Engineers (SREs), fostering a culture of innovation, collaboration, and continuous improvement. Provide technical direction and ensure best practices in reliability, scalability, and automation.
• Mentor and Develop Talent: Provide individualized coaching, feedback, and career growth opportunities for team members. Foster an environment of learning and experimentation while balancing technical excellence with business needs.
• Hands-On Contribution: While focusing on leadership, you will also contribute hands-on to critical projects, incident resolution, and system improvements, ensuring your team remains efficient and effective.
• Cross-Functional Collaboration: Partner with engineering, product, and infrastructure teams to align technical vision with product and operational needs. Work closely with stakeholders to drive architectural and design decisions that enhance system reliability and performance.
• Operational Excellence: Participate in an on-call rotation and ensure high availability of TextNow’s infrastructure. Implement proactive monitoring, incident response processes, and continuous improvement initiatives to enhance system uptime and resilience.
• Cost Management: Develop and oversee cost optimization strategies for infrastructure, ensuring efficient resource utilization and budget adherence across our organization.

Who You Are

• Experienced and Adaptable: A highly skilled technical leader with 5+ years of experience in an operationally focused role, ideally within SRE, DevOps, or Infrastructure Engineering. You have a strong background in cloud platforms, automation, observability, and incident response.
• People-First Leader: A dedicated mentor with 2+ years of leadership experience focused on growing and empowering engineers. You have a track record of guiding employees through career development, coaching, and mentoring while fostering a culture of ownership and accountability.
• Hands-On with Modern Tooling: Proficient in industry-standard tools such as GitHub for version control and collaboration, AWS for cloud infrastructure, Ansible for configuration management, and Terraform for infrastructure as code. You understand how to leverage these or similar tools to build scalable, resilient, and automated systems.
• Career Growth Champion: You create clear career progression paths by setting personal development goals, conducting performance evaluations, and collaborating with employees on their objectives. Most importantly, ensure your team is engaged, motivated, and excited about their work.
• Effective Communicator: A respectfully candid leader who provides focused, actionable feedback. You excel at fostering a culture of transparency, psychological safety, and continuous learning, ensuring your distributed team feels connected and empowered.

More about TextNow...

· Customer Obsessed (We strive to have a deep understanding of our customers)

· Do Right By Our People (We treat each other with fairness, respect, and integrity)

· Accept the Challenge (We adopt a "Yes, We Can" mindset to achieve ambitious goals)

· Act Like an Owner (We treat this company like it's our own... because it is!)

· Give a Damn! (We are deeply commited and passionate about our work and achieving results)

· Strong work life blend 

· Flexible work arrangements (wfh, remote, or access to one of our office spaces)

· Employee Stock Options 

· Unlimited vacation 

· Competitive pay and benefits

· Parental leave

· Benefits for both physical and mental well being (wellness credit and L&D credit)

· We travel a few times a year for various team events, company wide off-sites, and more

At TextNow, our mission is built around inclusion and offering a service for EVERYONE, in an industry that traditionally only caters to the few who have the means to afford it. We believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our product and company great. 

By submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the TextNow Candidate Policy