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TouchBistro is seeking an experienced Manager, Sales Strategy & Operations to design, optimize, and scale our sales organization to support restaurant growth through innovative technology solutions!
You will play a critical role in driving sales productivity, resource allocation, and operational excellence for our SMB Sales team, ensuring we achieve ambitious growth targets. By blending strategy with execution, you’ll enable TouchBistro’s continued leadership in restaurant technology and help our sales team thrive in a competitive, fast-paced environment. This role offers the opportunity to shape and deliver scalable processes that empower our team to support restaurants in revolutionizing their operations.
What You'll Do
- Assist in developing sales strategies aligned with TouchBistro’s business objectives to drive growth in the SMB restaurant segment
- Coach and manage a high-performing Sales Strategy & Operations team focused on optimizing forecasting, pipeline management, and sales performance
- Collaborate with cross-functional teams—including Sales, Product, Marketing, and Customer Success—to align on go-to-market efforts and deliver value to our restaurant partners
- Drive operational efficiency through scalable systems, processes, and reporting that enable data-driven decision-making
- Gather and synthesize feedback from the sales team to influence product development and improve the restaurant experience
- Identify and implement opportunities to enhance sales effectiveness and streamline workflows
What You Bring
- You bring 5+ years of experience in sales operations, strategy consulting, or a related role
- You have a Bachelor’s Degree or Diploma in Business, Operations, or a related field
- You’re proficient in using Salesforce and other CRM tools to track sales performance and drive operational insights
- You have demonstrated expertise in developing and scaling operational systems and processes to support growing teams
- You're a strong collaborator with the ability to work effectively with cross-functional teams (i.e. Sales, Product, Marketing, and Customer Success teams) to achieve shared goals
- You have strong analytical skills, with the ability to turn data into actionable insights and recommendations
- You’re a proactive problem-solver with excellent organizational skills and a keen ability to prioritize tasks in a fast-paced environment
Bonus Points
- You are passionate about the restaurant industry and excited about enabling SMB restaurants to succeed through technology
What We Offer
At TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful.
The Perks:
- Generous Time Off Program
- Health, Dental, and Vision Benefits
- Flexible Health and Wellness Plan
- Parental Leave & top up
- Employee Assistance Program
- Professional Development
- Volunteer Program
- Monthly Lunches
About TouchBistro
TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and we know that while passion is plenty in the restaurant industry, time and money usually aren’t. Providing the most essential front of house, back of house and customer engagement solutions on one easy-to-use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience.
TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process.
TouchBistro Toronto, Ontario, CAN Office
1100-85 Richmond St W, Toronto, Ontario, Canada, M5H 2C9
