Lead the strategy and execution of Customer Success operations by unifying technology, leveraging data for decisions, and integrating AI into workflows to enhance customer engagement and retention.

You will develop high-quality mobile features, modernize legacy code, collaborate with teams, ensure code quality, and mentor juniors.

Develop and own React Native features for iOS and Android at scale, focusing on quality, performance, and collaboration with the team. Mentor junior developers and improve code quality in fast-paced agile environments.

The Senior Manager, CS Systems & Optimization will lead the strategy and improvement of systems for Customer Success teams, focusing on Salesforce and contact centre platforms.