Manager, Operations Transformation PMO

The Manager, Operations Transformation PMO supports Canada Operations Excellence by driving financial rigor and governance across transformation initiatives and the augmentation program portfolio. This role ensures strong executive reporting, benefits realization, and KPI alignment through close partnership with Finance and business units. It plays a critical role in maintaining a consistent, enterprise-ready view of program performance while enabling decision-making on initiative viability and value delivery. This is an opportunity to shape how large-scale transformation initiatives are measured, governed, and communicated across the organization.

Position Responsibilities

• Own executive reporting cadence for transformation initiatives and augmentation programs, including bi-weekly, monthly, and quarterly reviews

• Build and maintain benefits realization frameworks and financial tracking models across all major initiatives

• Partner with Finance and BU stakeholders to define and track KPIs such as cost, productivity, quality, SLA, and operational efficiency

• Maintain an integrated portfolio view, identifying dependencies, resource constraints, and sequencing risks across initiatives

• Support program governance including sprint demos, executive committee preparation, and stakeholder engagement

• Manage funding allocations, business case development, and maintain strategic artifacts and documentation

• Analyze and monitor operations technology costs including infrastructure, cloud usage, and licensing

• Ensure alignment with Technology PMO and enterprise reporting standards

Required Qualifications

• 8+ years of experience in program management, PMO leadership, or finance business partnering within transformation environments

• Proven experience managing large, multi-initiative portfolios with strong governance and reporting discipline

• Experience building and managing benefits realization frameworks in partnership with Finance

• Strong expertise in executive reporting, steering committees, and program cadence management

• Ability to communicate financial and operational metrics clearly to senior leadership

• Experience collaborating in matrix environments, including with Technology or central PMO teams

• Strong written communication skills with ability to translate complex concepts into executive-ready insights

• Experience working in regulated industries (e.g., financial services, insurance, healthcare)

• Bachelor’s degree required

Preferred Qualifications

• PMP or equivalent program management certification

• MBA or advanced degree in finance or related field

• Background in transformation programs or operations strategy

• Experience managing ambiguity in financial attribution (e.g., productivity gains, cost avoidance)

• Strong understanding of cost structures including P&L, capacity modeling, and cost attribution

When You Join Our Team

• We’ll empower you to learn and grow the career you want

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words

• As part of our global team, we’ll support you in shaping the future you want to see

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.