Manager, Expansion

The team:

The Expansion team collaborates with Jobber’s customers to gain an understanding of their current needs, goals, and challenges and provides recommendations on additional Jobber products and features that can help them succeed, to turn customers into promoters.

The role:

Reporting to the Senior Manager, Expansion, the Manager, Expansion will have the unique opportunity to motivate and coach a rapidly growing team of ambitious sales representatives and directly impact the growth and development of our sales process. We’re looking for someone who understands the importance of a good first impression and will help improve our customer experience and establish best-practice coaching techniques in a high-volume sales environment. You prefer to lead by example and do so by becoming an expert on our product and a strong voice for our customer.

The Manager, Expansion will:

• Manage an initial team of 8+ and optimize results through effective performance management planning. This includes (but not limited to) 1:1’s, “real-time” coaching, documented career plans and any other creative programs you think will be impactful. In order to be successful, our employees need to clearly understand how to get there.

• Lead weekly meetings and provide updates on monthly/quarterly targets (as well as other key metrics) and highlight opportunities for improvement. You’ll enhance our sales culture that values feedback and is highly data-driven.

• Collaborate with other leaders and departments at Jobber (Marketing, Success, Product) to ensure all campaigns, product launches and customer initiatives are rolled-out effectively, with focus and a high-degree of alignment.

• Utilize previous experience to continue building a “winning” sales process that meets the needs of the small, mobile services business owner.

• Drive and encourage feedback loops to help amplify a sales environment focused on the customer and rooted in empathy.

• Analyze, communicate, re-communicate (and maybe even obsess a bit) over sales metrics and forecasting to understand if initiatives or programs are successful.

• Recruit, onboard and execute sales training to reduce ramp-up time for new hires.

• Lead and influence change by helping shape the evolving Expansion function through thoughtful strategy and effective execution.

• Become an ambassador of our culture by being humble, supportive - and someone who truly gives a shit!

To be successful, you’ll need:

• Sales management or team-lead experience.

• Extensive experience working as a sales consultant/executive/account manager in a high-volume, short-cycle, B2B environment.

• A track record of ambitious career growth, exceeding targets and being able to motivate others to do the same.

• A strong understanding of Salesforce, Excel spreadsheets and any other methodology of getting the data you need to be successful.

• To think big, yet manage the details. You can see the big picture, but are also laser-focused on delivery and execution.

• A commitment and focus to coaching and development. The ability to identify strengths and opportunities in your team and understand how to best approach conversations around performance and professional development is important.

• Next-level communication and relationship-building abilities. We move fast, which means you’ll need to build a high degree of trust with peers and key stakeholders.

• Ability to communicate and articulate strategic ideas with executives and deliver on high-level concepts.

• An incredible passion for sales, our customers and a connection to our purpose - to help small businesses be more successful.

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We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.

At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This opportunity has a fixed compensation structure, meaning all employees come in at the exact same rate. It includes a base salary of $73,000 and a commission of $49,000, for an On-Target Earnings (OTE) of $122,000.

We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!

What you can expect from Jobber:

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.

• A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.

• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.

• To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

A bit more about us:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!