Jobs at Jobber

Own product marketing for Jobber’s Operations portfolio, including customer research, positioning, messaging, packaging input, go-to-market strategy, launch execution, adoption, and ongoing learning. Partner with Product, Sales, Customer Success, Analytics, and Marketing to communicate customer value, overcome switching barriers, support commercial outcomes, and equip customer-facing teams. Use customer insights, competitive analysis, funnel data, cohort evidence, and AI to improve marketing effectiveness and adoption.

Owns enablement for Product Support and Customer Onboarding teams, including ramp, certification, playbooks, needs discovery, product positioning, coaching, and continuous development. Partners with QA, Product Marketing, Success Operations, and Analytics to improve activation, adoption, retention, CSAT, and qualified opportunities. Designs training and enables Next Best Action recommendations while measuring program effectiveness and supporting team events.

Owns lead nurture and trial-to-paid conversion programs for a B2B SaaS company. Leads acquisition lifecycle strategy, AI-enriched personalization, customer journey orchestration, experimentation, and cross-functional handoffs across marketing, sales, product, and success. Diagnoses funnel losses, prioritizes opportunities, configures journeys and automation, writes communications, and drives measurable improvements in lead, trial, and revenue conversion.

Build and optimize Jobber’s content-driven marketing website using Next.js, React, TypeScript, and Sanity. Develop reusable components, APIs, experiments, accessible and high-performance pages, and AI-assisted workflows. Mentor developers, establish engineering standards, support SEO and AI search initiatives, and collaborate with product, design, marketing, and CRO stakeholders. This is a senior individual-contributor role without people-management responsibilities.

Designs and delivers scalable integrations for Jobber’s application marketplace. The role collaborates with business development, engineering, product, design, and external partners to create API-based solutions using REST and GraphQL. Responsibilities include integration strategy, partner technical support, software architecture, coding, testing, code reviews, roadmap input, process improvement, mentorship, and communicating complex technical concepts to diverse stakeholders.

The Accounting Manager leads technical accounting research, controls mapping, process redesign, and cross-functional accounting projects. Responsibilities include advising on complex transactions under US GAAP, documenting processes and controls, supporting close activities, improving Finance-owned tools, and applying approved AI and automation with appropriate professional judgment. This individual contributor role requires a CPA, significant accounting and public practice experience, strong analytical and project management skills, and adaptability in a growing SaaS environment.

Lead Jobber’s sales enablement programs and a team of five to six. Set strategy for onboarding, training, certification, coaching, and sales readiness; own ramp programs and launch enablement for products, pricing, and processes. Build scalable playbooks and learning frameworks, incorporate AI into enablement, partner with Product, Marketing, Sales, and Customer Success, and measure impact through ramp speed, certification, pipeline, and revenue.

Designs scalable data models, governed semantic layers, pipelines, reports, dashboards, and BI solutions. Establishes standardized metrics, data governance, access controls, and data quality practices while optimizing SQL and BI platform performance. Partners with Analytics and business stakeholders to support self-service analytics, improve data literacy, and enable strategic and operational decision-making across the organization.

The Sales Operations Manager partners with sales leaders to diagnose operational problems, analyze performance data, recommend improvements, and lead channel projects from discovery through rollout and measurement. Responsibilities include requirements gathering, project planning, stakeholder alignment, process redesign, change management, executive communication, adoption tracking, and connecting project outcomes to productivity, conversion, pipeline quality, sales cycle, and forecast accuracy.

Own the growth strategy and product experience for Jobber Teammate, an AI teammate for home service businesses. Lead discovery, onboarding, activation, first value, habit formation, advocacy, acquisition, customer conversion, metrics, and monetization. Build AI onboarding experiences, understand customer behavior, drive mainstream adoption, and collaborate with Growth, Product Marketing, and Marketing. The role requires shipping AI products, managing non-deterministic experiences, and expanding adoption from early users to existing customer bases.

Own the AI automations platform, including authoring, execution, evaluation, and improvement models. Build high-impact automations, enable product teams to ship efficiently, define platform metrics, and partner with AI engineering on agent infrastructure. The role requires customer discovery, technical decision-making, unit economics, and experience delivering adopted AI products and platforms.

The Account Executive will manage the full sales process, build relationships with small businesses, and demonstrate Jobber's value to drive sales.

Owns production machine learning systems and automated decisioning, including graph-based models, RAG systems, real-time serving, monitoring, evaluation, drift detection, and retraining. The role establishes ML engineering and MLOps standards, shapes platform strategy, mentors scientists, and partners with senior leaders. Responsibilities include developing SignalGraph, improving LLM evaluation, applying modern deep learning methods, and communicating technical decisions and uncertainty to cross-functional stakeholders.

Own the strategy and execution for Jobber Supply, connecting supplier catalogs, pricing, materials management, job costing, and purchase orders. Build customer understanding, define product vision and roadmap, prioritize opportunities, manage supplier partnerships, and drive cross-functional delivery. Monitor product metrics across adoption, revenue, and engagement while balancing immediate improvements with long-term bets. The role requires zero-to-one product leadership, commercial judgment, customer research, partner influence, and collaboration across Business Development, Sales, Success, Marketing, and Engineering.

Build and optimize high-performance marketing websites across Next.js, React, Sanity, WordPress, PHP, and Twig. Lead A/B and multivariate experimentation, CRO infrastructure, accessibility, SEO, component libraries, and AI-assisted development workflows. Set technical standards, mentor developers, collaborate with CRO, analytics, design, and marketing teams, and improve experimentation velocity, statistical integrity, site performance, and AI-search readiness.

Leads the architecture, development, reliability, governance, and scalability of batch and real-time data platforms. Designs pipelines, self-service tooling, observability frameworks, and disaster recovery practices; mentors data engineers; establishes engineering standards; and partners cross-functionally to enable trusted data access for analytics, data science, and product teams. The role also contributes to strategic roadmaps, platform innovation, technical debt reduction, and on-call support.

Own and expand Jobber’s AI marketing enablement program by building agents, automations, integrations, evaluation practices, and reusable workflows. Partner with marketing teams to identify high-impact use cases, connect AI to live data, improve campaign analysis and execution, coach marketers, and drive adoption. The role also owns the AI roadmap, maturity model, documentation, reliability, responsible use, and measurement of business impact across Demand Generation and broader marketing.

Provide customer support through live chat, phone, and email in a fast-paced contact center. Troubleshoot product features, bugs, workflows, and customer questions; explain new functionality; document feedback and recommendations; maintain channel productivity; and relay insights to product and technical teams. Success requires empathy, adaptability, strong written and verbal communication, curiosity, reliability, resilience, typing proficiency, and confidence navigating cloud-based software.

Lead the evolution of Jobber’s design system across platforms, establishing scalable components, interaction patterns, governance, accessibility standards, and best practices. Partner with designers, product managers, and engineers to improve product quality and delivery velocity, guide AI-enabled design workflows, drive UX quality initiatives, and mentor designers across the organization.

Senior Product Designer responsible for evolving Jobber’s design system across web and mobile platforms. Leads component, pattern, token, governance, and accessibility initiatives; partners with engineering, product, and design teams to improve consistency, usability, performance, and delivery velocity. The role also supports AI-enabled design and development workflows, mentors colleagues, and drives adoption of design-system best practices.