The Senior Manager, Software Engineering will lead the Production Engineering Team, manage engineering managers, develop skills and careers, ensure operational excellence, and collaborate across teams to build impactful software for small businesses.

The Product Support Specialist will assist customers by troubleshooting issues, providing feedback, and maintaining productivity in a dynamic contact center environment.

Manage billing and subscription inquiries via phone, chat, and email; lead consultative conversations to prevent cancellations; resolve escalations; identify root causes; partner with cross-functional teams to improve customer experience and reduce churn; adapt to changing processes and product updates.

The Customer Retention Specialist resolves billing and subscription inquiries while fostering long-term customer success and retention. They lead conversations, engage at-risk customers, and collaborate with teams to enhance customer experience.

As a Senior Software Engineer, you'll collaborate with teams to build solutions, mentor junior members, ensure code quality, and drive best practices in a supportive environment.

As a Staff Product Designer in the Fintech team, you will drive user-centered design projects, mentor other designers, and work collaboratively with cross-functional teams to enhance user experiences for small business software.

The Staff Software Engineer leads and mentors teams, collaborates on product design, drives innovation and manages technical challenges while ensuring high-quality software solutions.

The Staff Data Engineer will design and maintain scalable data pipelines, lead a team of engineers, and ensure data integrity and governance at Jobber.

The Manager of Software Engineering will lead the Invoicing and Jobber Payments teams, mentoring and developing engineers while collaborating with other departments to enhance Fintech solutions.

The Staff Product Designer will lead the design for Jobber's sales pipeline, enhancing user experiences, and collaborating closely across teams. Responsibilities include evolving workflows into automated processes and mentoring other designers.

The Senior Manager, Revenue Technology will oversee revenue tech operations, manage a team, drive data-driven recommendations, and ensure cohesive collaboration across tech initiatives to enhance customer engagement.

The Staff Product Manager will lead product strategy and execution for Jobber's Scheduling team, conducting research and collaborating with cross-functional teams to enhance the product and empower small businesses.

As a Senior Product Designer, you'll enhance customer onboarding and activation experiences, collaborating with cross-functional teams to create intuitive, AI-driven product features for small business owners.

The Risk Operations Fraud Manager will detect and prevent fraud, lead risk investigations, mentor a team, and improve risk management practices for Jobber.

As Senior Manager of Risk Analytics, you will lead a team, shape strategy, drive insights, and enhance risk management through data analytics.

The Senior Manager, Enablement will design and execute programs for onboarding and continuous learning, coaching teams, and ensuring effective knowledge management within Customer Success operations.

The Account Executive will manage the full sales process, build relationships with small businesses, and demonstrate Jobber's value to drive sales.

The Senior Partner Manager will manage strategic technology partners, drive growth and alignment, and establish partner success frameworks. Key responsibilities include overseeing partnerships, negotiating agreements, and collaborating cross-functionally.

Lead end-to-end customer analytics projects as a senior individual contributor: frame problems, run exploratory and impact analyses, design/measure experiments, build KPIs/dashboards, communicate insights to stakeholders, and mentor junior analysts to improve analytical quality and decision-making.

Lead product analytics to inform product development, experimentation, and GTM decisions. Partner with stakeholders to define KPIs, perform hands-on analyses, specify BI/dashboard requirements, support A/B testing and experimentation, and collaborate with Data Science on ML/AI and automation to measure and drive product impact.