Teams at Jobber

Manage a book of existing customers to identify upsell and expansion opportunities. Proactively engage customers with consultative selling to drive subscription upgrades and add online payments, track activity in Salesforce, hit revenue targets, and collaborate cross-functionally to share product feedback.

Manage an existing customer funnel to identify expansion opportunities, drive subscription upgrades and online payments adoption, hit and exceed targets, proactively consult with customers, track activity in Salesforce, and collaborate cross-functionally to relay feedback and support growth.

Lead consultative inbound and outbound retention conversations to understand cancellation drivers, recommend product solutions, run value sessions, and protect recurring revenue. Partner cross-functionally to surface churn trends and improve onboarding, product, and customer experience.