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We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 665,000 members, placing their best interests at the heart of everything we do.
Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.
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We are looking for a highly motivated Manager, Application Support to join our team in Toronto. You will be a key member of a highly engaged and high reaching world-class team. Our winning culture prioritizes people development and focuses on long-term growth. We take great pride in leading the industry by earning respect through every interaction, every day. We go above and beyond to protect and grow our relationships by anticipating needs, being honest and considerate, and valuing clients as genuine partners.
This role involves working closely with internal teams and partners to support and enhance enterprise application services. You will help oversee operational execution of key application support functions while ensuring alignment with enterprise security, reliability, and operational standards.
In this role, you will champion operational stability and service reliability across a dynamic enterprise environment. You will apply analytical thinking to identify operational risks, resolve issues efficiently, and drive continuous improvements to strengthen system performance and service delivery.
The Manager, Application Support will provide leadership and best practice guidance to technology teams to ensure secure and reliable application services across the enterprise. The role requires strong technical and operational expertise, excellent communication and analytical skills, and the ability to collaborate across teams to improve processes and outcomes. Experience with enterprise service management platforms and monitoring tools is an asset.
As a member of this team, you will be responsible for:
• Lead and manage the Application Support team responsible for enterprise applications and infrastructure services.
• Manage, mentor, and develop support engineers while ensuring reliable operational coverage.
• Oversee application patching, vulnerability remediation, and infrastructure maintenance, ensuring systems remain secure and compliant with security standards.
• Manage certificate lifecycle processes, including monitoring expirations and coordinating renewals.
• Support and maintain Secure Managed File Transfer (SMFT) applications and services, ensuring secure and reliable data exchange.
• Maintain working knowledge of Windows/Linux systems and database systems to support troubleshooting and system stability.
• Collaborate with infrastructure, security, and engineering teams to support infrastructure and application monitoring.
• Coordinate patching cycles, upgrades, and operational changes across supported platforms.
• Maintain operational documentation and runbooks to support consistent service delivery.
• Identify opportunities for automation and operational improvements with internal stakeholders.
• Track operational metrics, vulnerability remediation progress, and system health, and report status to leadership.
• Support audit, compliance, and security initiatives related to application operations.
• Collaborate with cross-functional teams to improve service reliability, implement new solutions, and drive innovation in application support and operational processes.
To succeed in this role, you have:
8–10 years of IT experience, preferably in application support or infrastructure operations.
A college or university degree in Information Technology, Computer Science, or a related field.
Experience managing enterprise application support teams or operations.
Strong experience with application patching, vulnerability management, and infrastructure operations.
Experience with certificate lifecycle management platforms.
Working knowledge of Windows/Linux systems, databases, and troubleshooting application or infrastructure issues.
Must have knowledge of cloud platforms such as Microsoft Azure and Google Cloud Platform (GCP).
Familiarity with monitoring and observability tools.
Good to have familiarity with enterprise technologies such as ServiceNow, DigiCert, and monitoring tools like Datadog and SolarWinds and patching tools.
Experience with API integrations to support process automation.
Strong communication, leadership, and stakeholder management skills.
Ability to collaborate effectively with cross-functional teams and drive continuous improvement and innovation.
We believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members. In delivering on our pension promise, keeping us connected to our work and each other, our flexible hybrid work guideline requires teams to come in to the office 4 days per week.
This posting is for an existing vacancy.
The expected salary range for this position is $107,000 - 157,000 per year.
You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans – details on these elements of compensation are included within OMERS & Oxford offer letters.
As one of Canada’s largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work — and the members we proudly serve.
From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.
Artificial intelligence (AI) tools are used to support certain stages of the OMERS recruitment process. While AI assists us in our process, human judgment and decision-making remain central to our candidate experience.
