Manager, Customer Success - Major

Artificial Intelligence. Actual Impact.

At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.

We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.

So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.

As our Manager, Customer Success, you aren't just managing a team; you are the architect of world-class learner experiences and the catalyst for our customers' long-term growth. You will lead a high-performing squad of Success professionals to turn complex business challenges into seamless AI-powered victories, directly impacting Docebo’s global retention and expansion goals. This is your chance to champion a customer-centric revolution, ensuring every organization we touch views learning not as a task, but as their ultimate competitive advantage.

• Lead the Charge: Own and execute a high-impact Customer Success strategy that aligns perfectly with Docebo’s ambitious global objectives.

• Coach the Champions: Direct and mentor a talented team of Success professionals, setting clear KPIs while fostering a culture of continuous learning and "trust by default."

• Architect the Experience: Develop and implement standardized best practices and methodologies to ensure our customer operations are as scalable as they are efficient.

• Bridge the Gap: Act as the ultimate collaborator, syncing with Sales, Marketing, and Product teams to ensure the voice of the customer drives our innovation.

• Navigate the Data: Master our customer success platforms to monitor account health and translate complex metrics into actionable growth stories.

• Drive the Evolution: Constantly hunt for process improvements and automation opportunities that allow your team to spend less time on busywork and more time on impact.

• Inspire the Team: You bring at least 3-5 years of leadership experience in a customer-facing role, with a proven knack for developing top-tier talent.

• Master the Market: You have a deep understanding of the B2B landscape and a track record of turning customer business outcomes into expansion opportunities.

• Communicate with Spark: Whether it's a live presentation or a virtual sync, your written and oral communication skills are sharp, persuasive, and engaging.

• Balance the Human Element: You possess the unique ability to lead with deep empathy while staying laser-focused on the strategic requirements of a business partnership.

• Solve the Puzzle: You are a self-driven problem solver who stays cool under pressure and can navigate high-volume environments with grace.

• Champion Autonomy: You have the discipline to balance time and effort autonomously, ensuring your team hits their goals without losing sight of the big picture.

• Tech Savvy: You have a working knowledge of HR or LMS technologies that gives you a head start in our industry.

• Road Ready: You are excited by the prospect of traveling (up to 25%) to connect with customers and teammates in person.

Recognizing and rewarding the outcomes and behaviours that shape the future of learning.

Our Total Rewards Philosophy centers around three core areas to reward and care for our People:

• Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.

• Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being.

• Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.
  

• Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.

• Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.

• Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!

• Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!

• Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

• Fri-Yay: Kick off your weekends early with 4:30 PM Fridays (eligible employees only).

• Swag Central: Look fresh with your new-hire swag and enjoy access to our internal swag store to stay branded year-round.

At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by six core values—Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world. Apply today!

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to [email protected]. The email should also include the position you’re interested in.