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About The Position
Silverfort is a cyber-security startup that has developed a revolutionary identity protection platform. Our mission is to provide industry-leading Unified Identity Protection solutions for hybrid and multi-cloud environments. Using patented technology, Silverfort's platform enables strong authentication across entire corporate networks and cloud environments, without any modifications to endpoints and servers.
Silverfort has been widely recognized as an industry innovator, being named "Best of MFA award" from Expert Insights, Microsoft Security 20/20 partner award, Homeland Security Award for Best Identity Access Management platform for its agentless secure authentication and zero trust platform by Astors.
The Customer Solution Specialist function at Silverfort is a team of product experts who apply their knowledge of identity and security to drive successful deployments with our Enterprise and Strategic customers. As the Manager of Customer Solutions, you will play a critical role in leading, mentoring, and expanding a team of Customer Solution Specialists. You will be responsible for ensuring that your team delivers exceptional service and successful deployments to our Enterprise and Strategic customers. Your focus will be on building a high-performing team, driving customer satisfaction, and ensuring the successful implementation of Silverfort's solutions across diverse environments in the North American region.
Responsibilities
- Grow, mentor, and manage a team of Customer Solution Specialists in the North American region, fostering a collaborative and high-performing team culture.
- Oversee the deployment of Silverfort solutions, ensuring that customer use cases are met and addressing any complex issues that arise.
- Develop and execute a regional strategy for customer success that aligns with Silverfort's global objectives and ensures customer satisfaction and retention.
- Partner with leaders in Customer Success, Support, and R&D teams to ensure seamless customer experiences and contribute to product improvement.
- Provide technical guidance and mentorship to your team, leveraging your deep understanding of identity and security technologies.
- Lead initiatives such as training sessions and workshops to maximize product knowledge and customer success.
- Monitor key performance metrics and use insights to continuously refine strategies and improve team performance.
Requirements
- 6+ years of experience within Post Sales, Customer Success, Solution Architecture or related fields at a software vendor, preferably in the identity or security space.
- 3+ years of previous management and leadership experience in a similar role.
- Proven track record of building and leading high-performing teams in a fast-paced, dynamic environment.
- Exceptional leadership and people management skills, with a focus on team development and customer success.
- Strong technical background, with the ability to guide and mentor technical teams.
- Demonstrated experience working with Global and large-scale enterprise customers.
- Comfortable with traveling up to 25% of the time across the North American region.
