Manager - Customer Renewals, Americas

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Who We Are

At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they’ve always been done.

What You'll Do

• Direct the design, communication and execution of SOTI’s Americas customer renewal strategy, in order to drive successful renewal outcomes and increase retention

• Own Americas renewals forecast and remain up to date on risks and trends; communicate early in order to address challenges and/or seize opportunities to improve outcomes

• Regularly present renewal progress and insights with command at the account level to senior leadership

• Build and refine renewals operations, identifying opportunities for improvement in overall tools, policy and process to create process efficiency and less friction for customers.

• Communicate and manage renewal and expansion targets for team members’ expanding portfolios across different segments and regions; ensuring regional alignment and focus on activities that support customer retention and product fit

• Collaborate with senior leaders and stakeholders in Customer Success and Sales in order to optimize and deepen customer relationships; together identify renewal opportunities and adjust strategies as needed

• Act as key escalation point for Renewals Team to ensure a seamless end to end renewal experience, working directly with customers on high priority escalations to address concerns, resolve issues and deliver win win renewal outcomes

• Lead, coach and develop a high performing team to engage in renewal planning and execution; foster team culture of collaboration, achievement and continuous learning

Experience You'll Bring

• Demonstrated experience in Sales/Business Development and Customer Renewals, with proven ability to lead teams and achieve results – minimum 3 years of experience

• Demonstrated quota-carrying experience with direct responsibility for a team’s revenue targets

• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action

• Accountability: holds self and others accountable to meet commitments

• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs

• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results

• Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions

• Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects

• Creativity and Innovation: seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions

• Builds inclusive, cohesive teams which apply diversity to achieve common goals

• Capably delivers results through others, is good at establishing clear direction, helping others achieve their best work

• Identifies key issues and relationships relevant to achieving a long-range goal or vision; Builds an integrated plan for course of action to accomplish this vision

• Challenges and supports others to create results but also develop new capabilities.

• Successfully develops the capacity and capability of team and individuals on the team

If you want to bring your ideas to life, apply at SOTI today.We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at [email protected].

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.