At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Responsibilities:
Lead the end-to-end design, development, and delivery of engaging training content for call centre teams, with a strong focus on AI-powered learning solutions.
Manage AI simulation training projects from planning to implementation, ensuring successful adoption and measurable results.
Create learning materials (audio, video, simulations, guides) and apply proven instructional design methods to build effective, learner-centred content.
Partner with SMEs and stakeholders to identify training needs and align solutions with business goals.
Develop assessments and evaluation methods to measure learning impact and drive continuous improvement.
Support LMS implementation, maintenance, and blended learning initiatives.
Collaborate with cross-functional teams (design, multimedia, LMS) to deliver high-quality learning experiences.
Manage multiple projects, timelines, and documentation while maintaining quality and consistency.
Qualifications:
Minimum of 1 - 3 years of experience in a dedicated Learning & Development role with a strong focus on instructional design. (BPO/Call center experience is highly preferred)
Proficiency with e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate, Rise 360).
Experience with Learning Management Systems (LMS) administration and content deployment.
Amenable to work onsite mainly in Global One, Eastwood, Quezon City and in different sites of Probe CX
