Job Summary
The Lead Support SRE will be responsible for the supporting and spearheading the development, and implementation of Site Reliability Engineering solutions for all applications within City National Bank (CNB), an RBC company. This team will work collaboratively with teams across several lines of business and other Technology and Operations partners as a requirement to succeed in its mandate. This individual will need advanced knowledge and experience working in an application development, support and/or technology operations organization. They should be able to take on a production support role and part with the SRE team in Consumer Banking, Commercial Banking and/or Wealth Management
Job Description
What will you do?
- Perform application production support role including off-hours support.
- Spearhead the development of SRE solutions (monitoring and alerting, machine learning anomaly detection, self-healing and reliability testing)
- Run the production environment by monitoring availability and taking a holistic view of system health.
- Build software and systems to manage platform infrastructure and applications
Improve reliability, quality, and time-to-market of our suite of software solutions. - Lead and assist in incident management and problem management for applications in scope
- Maintain technology currency (manage server patching, certificate renewal, etc.) with keen eye on automating opportunities.
- Ensure availability and uptime of applications in scope, as per service level objectives.
- Ensure compliance of all systems and applications in scope, including maintaining segregation of duties
- Implement monitoring and alerting, anomaly detection, self-healing and reliability testing for applications in scope
- Supports unit’s goals to adopt automation solutions for applications in scope
- Apply design-thinking and agile mindset in working with SREs, Scrum Masters and partner team leads
- Stay abreast of technology change and learn constantly, through official training assignments and self-assigned learning.
What do you need to succeed?
Must-have
- Minimum 4+ years of related experience in Application support, Software development (SDLC, working knowledge of at least two of C/C++, Java, Golang, Python, .NET) and Operations (SRE, DevOps, Cloud, Data)
- Advanced knowledge of industry practice (Financial Institution) with a focus on SRE
- Advanced experience in a variety of environments (Linux, Windows, Databases, Cloud, distributed and mainframe, business workflows, and Services/APIs).
- Able to automate simple tasks to reduce the toil and increase operating system efficiency.
- Hands-on experience in a variety of SRE languages and tools (Ansible, Dynatrace, Moogsoft, PagerDuty, ServiceNow, Elastic, Logstash, Kibana, Blue Prism, Catch Point, Grafana)
- Effective negotiation skills, and stakeholder management
- Excellent communication skills, direct style
- Consumer banking experience
Nice-to-have
- Experience working as an SRE within the Financial Trading Industry
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
- Continued opportunities for career advancement
- World-class sales training, coaching, and development opportunities
- Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
- Opportunity to achieve great success and grow your career with RBC
#LI-POST
#LI-Hybrid
Job Skills
Agile Methodology, Group Problem Solving, IT Systems Integration, Organizational Leadership, Product Services, Software Development Life Cycle (SDLC), System Applications, System Integration Testing (SIT), Systems Software
Additional Job Details
Address:
666 BURRARD ST:VANCOUVER
City:
VANCOUVER
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2024-08-20
Application Deadline:
2024-11-16
Inclusion and Equal Opportunity Employment
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What We Do
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 88,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com.
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