Join Teleperformance – Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
Job Profile: B2b Sales Customer Expert 1
Advertised as : Lead Prospector
Location: Toronto Office (Eglinton East or The Well, DT Toronto)- Hybrid
Reports to: B2B Sales Supervisor
Contract: Regular, Full-time
Education: College Diploma / Degree
Travel Requirements: No
For existing vacancy: No
About Us
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.Our Work Culture
At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins
About the job
As a Lead Prospector, you will work closely with the Sales and Pre Sales teams, and are primarily responsible for discovering potential customers to contact. You will utilize a mix of skills in researching your own leads from external and internal sources and tools, and also vet leads from provided lists. You will determine the potential for a lead to meet the business requirements of the teams based on a scoring system, and route leads appropriately to the corresponding team. You will help the teams uncover potential industries and verticals to strategically approach, by analyzing the ideas provided by others while also suggesting your own.
Annual Base Salary starting at $40,000 with earning potential from 5-30% bonus based on maximizing bonus and in-year increments.
Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)
Prospect high quality, policy-compliant leads for the New Business Sales team to work on
Be on the lookout for industry news & trends to ensure timely prospecting.
Understand market seasonality and collaborate with sales teams to plan ahead.
Evaluate prospective client potential, aligned with sales team expectations.
Deliver a set of potential ready-to-call leads every week to the New Business Associate team.
Collaborate cross functionally with New Business Sales and New Business Associate teams to calibrate on lead quality.
Job Requirements:
Min. 1-2 years experience in digital advertising, market research, or sales
Minimum education level of 2nd year college or higher education
Must speak the local language of the market served, in some markets English may be required.
Able to think strategically and follow market trends
Intermediate spreadsheet skills (ability to work with pivot tables, vlookup, etc)
Strong time management skills. Able to multitask and stay detail oriented
Outstanding written and oral communication skills
Benefits & Perks
Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan and the opportunity to grow in the organization.
Paid 4 weeks training, 2 weeks leave.
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
Schedule
Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM.
Location
Candidates are advised to be within travel distance from our primary locations: Yonge- Eglinton & The Well, Downtown Toronto
Hybrid setup.
Teleperformance welcomes and encourages applications from people with disabilities. Accommodations
are available on request for candidates taking part in all aspects of the selection process. Should you be
invited to participate in the selection process we are committed to accommodating you to best meet
your needs.
Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
