Jobs at TP

Provide partner- and sales-facing technical consulting for Google Cloud sales opportunities: define technical requirements, design architectures, prototype solutions, enable partners, support technical evaluations (S2-S3), and ensure sales hygiene in Salesforce while completing required certifications.

Manage accounts receivable operations, including invoicing, cash application, collections, deductions, reconciliations, and customer billing escalations. Analyze DSO, aging, Payscore, and other financial metrics; maintain accurate master data and audit compliance. Support AR inbox management, root-cause analysis, process improvement, system enhancements, UAT, and implementations. Provide functional expertise, training, and cross-functional collaboration with sales, supply chain, customer service, and audit teams.

Manage sensitive, urgent, and high-value customer escalations for Airbnb guests and hosts from initiation through resolution. Responsibilities include mediation, negotiation, financial decision-making, policy explanation, cross-functional stakeholder communication, complex case ownership, and continuous process improvement. Serve as a subject matter expert while maintaining service quality, accuracy, and customer information security in a fast-paced, on-site contact center environment.

Performs complex Excel-based analysis, reporting, data consolidation, validation, and reconciliation across multiple sources. Supports inventory, forecasting, performance, and business analytics; prepares recurring reports and executive summaries; investigates anomalies; and conducts root-cause analysis. The role also contributes to process documentation, governance, SOP creation, ad hoc analysis, project work, and process improvement within an IBP team.

Manage the full advertiser sales lifecycle, including outbound prospecting, qualification, consultative selling, new business acquisition, account growth, upselling, and cross-selling. Maintain Salesforce pipeline records, achieve revenue and activity KPIs, conduct business reviews, develop account growth plans, and collaborate cross-functionally to improve advertiser engagement and performance.

Conduct outbound prospecting, qualify advertisers, manage sales opportunities, and close new business for Pinterest’s digital advertising solutions. The role also owns post-sale advertiser relationships, identifies upsell and cross-sell opportunities, develops account growth plans, conducts business reviews, maintains Salesforce records, and achieves sales, pipeline, and revenue targets. This is a hybrid Toronto position with no travel required.

Prospect and qualify advertisers through outbound phone, email, video, and social outreach. Conduct consultative sales conversations, manage Salesforce pipelines, acquire new business, and meet revenue KPIs. Manage post-sale advertiser relationships, identify upsell and cross-sell opportunities, develop account growth plans, conduct business reviews, and collaborate cross-functionally to improve lead quality, conversion, and client success.

Reviews contact-center agent interactions for quality and process adherence, conducts evaluations and calibration sessions, tracks performance metrics, identifies trends and improvement areas, and reports findings to clients. The role partners with Training and Operations to develop solutions, provide coaching feedback, certify agent readiness, support continuous improvement, and ensure client and company quality targets are met.

Drive digital advertising sales for Pinterest by prospecting advertisers, qualifying opportunities, conducting consultative sales conversations, and closing new business. Manage Salesforce pipeline records and achieve revenue and performance targets. Own post-sale advertiser relationships, identify upsell and cross-sell opportunities, create account growth plans, conduct business reviews, and optimize account performance. Collaborate with internal teams to improve lead quality, conversion, advertiser engagement, and operational efficiency.

Handle end-to-end complex, high-value escalations for guests and hosts, mediate disputes, make discretionary decisions (including financial), communicate with stakeholders, serve as SME for policies, drive continuous improvement, and support pilots to enhance customer experience.

The Business Development Assistant will engage with prospective clients, explain Google products, manage sales campaigns, and achieve monthly quotas while utilizing CRM systems.

Prospect, sell, and manage advertising clients across channels. Develop outbound strategies, deliver tailored pitches, build client relationships, monitor campaign performance, and meet revenue targets while using CRM tools.

The Operations Supervisor directs team performance, ensuring high customer satisfaction and operational excellence. Key responsibilities include performance management, monitoring SLAs, and fostering a supportive team culture.

The Business Development Representative supports Google's New Business Sales Team by identifying leads, managing sales pipelines, and facilitating client interactions to drive sales of Google marketing products.

The Operations Manager oversees the performance of customer operations, ensuring service levels are met and driving employee engagement and continuous improvement.

The Business Analyst optimizes call center operations by analyzing data, implementing process improvements, and reporting on performance metrics to enhance efficiency and customer satisfaction.

Conduct outbound calls and emails to identify and qualify business prospects, explain Google products and solutions, develop sales campaigns, manage pipelines, and achieve quotas. Build customer relationships, pitch ancillary products, contribute to sales-process improvements, document best practices, and troubleshoot or route minor technical issues. The role includes paid training and a hybrid schedule with initial on-site product training.

Perform outbound prospecting and outreach to decision-makers, explain Google products, qualify leads, manage pipeline toward deal closure, hit monthly quotas, troubleshoot basic technical issues, and contribute to sales process improvements and team projects.

Lead and manage a customer service team to meet CSAT, Quality, NPS, and operational SLAs. Monitor performance, conduct quality audits, provide coaching and development, manage attendance and leave, escalate disciplinary issues, and collaborate with Quality, Training, and Client teams to close process gaps. Provide regular performance reporting and support team development and calibration activities in a fully onsite environment.

The Quality Analyst will monitor and evaluate processes, ensuring compliance with standards, reporting quality scores, and identifying improvement areas to enhance customer satisfaction.