Lead, Product Analytics

Join us to build a more rewarding financial future for all Canadians

At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.

• #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 — the first company ever to achieve a three-peat at the top!

• #1 Fastest Growing Company in Canada for 2024 by Globe & Mail

• Top-ranked mobile apps and credit cards

• Team of 500+ people

• 1M+ customers

• 10K+ retail partners
  

The Role
We’re looking for a builder—a proactive, customer-obsessed leader to join our Data team as the Lead, Product Analytics. Reporting to the Head of Business Intelligence & Data Analytics, you’ll be the strategic partner to our product and customer teams, embedding deeply to uncover the insights that drive better decisions and better experiences.

This isn’t a back-office reporting role. You’ll lead how we integrate voice of customer, product usage data, and experimentation to shape strategy and prioritize what matters most. You’ll set the bar for analytical excellence, and help the organization move from reactive support to proactive, insight-driven product development.

What you'll be doing:

• Partner with Product and Customer leadership to define the KPIs that matter across the user journey

• Translate data into clear stories that guide product strategy, roadmap decisions, and customer initiatives

• Synthesize behavioural analytics, feedback, and research into actionable insights

• Surface pain points and opportunities before they impact the business

• Lead and coach embedded product analysts, helping them develop both technical depth and product judgment

• Ensure consistency in metrics, analytical rigor, and alignment with business priorities

• Champion a culture of curiosity, clarity, and ownership within the product and customer domains
  

• Own the strategy for product analytics infrastructure, including instrumentation, dashboards, and monitoring

• Guide experimentation design and interpretation to ensure valid, impactful learning

• Implement tools and frameworks that make insight generation fast, scalable, and repeatable

Who we are looking for:

• 5+ years in an analytics role with increasing scope and leadership, ideally in product or customer-focused domains

• Experience working closely with product managers, designers, and engineers in a high-growth environment

• Bachelor’s degree in a quantitative discipline

• Advanced experience with Product Analytics tools like Amplitude, Statsig, Posthog, etc.

• Advanced SQL skills, with experience using tools like Snowflake, Databricks, Looker, and Hex

• Strong understanding of product instrumentation, KPI development, and experimentation

• Comfortable guiding multi-source insight generation—across usage data, NPS, surveys, and user research

• Experience with dbt and Python is a plus

• Strategic thinker with strong product and customer intuition

• Hands-on and collaborative—you lead by doing, not just delegating

• Skilled communicator who can simplify complexity and influence across teams

• Driven to raise the bar—on quality, speed, and impact

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to raise the bar and deliver exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.

We trust, respect, and support each other. This means honest conversations, constructive input, and empowering each other to move fast and think big. You’ll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices, where ideas move quickly and teams build momentum together. As we continue to scale and evolve, we’re looking for builders, innovators, and problem solvers who thrive on challenge–people who would rather blaze a trail through uncertainty than follow a well-paved path.

All team members have a stake in Neo’s success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do — when Neo grows, we all grow. If you’ve heard that Neo employees work hard, it’s true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results, knowing that your contributions directly impact the company’s success.

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

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