Provide day-to-day Microsoft 365 and Azure support, assist with onboarding/offboarding, maintain asset and account inventories, troubleshoot cloud and endpoint issues, support process improvement and automation, coordinate vendors, and collaborate with cross-functional teams to ensure smooth IT operations.
About Umbrella
Umbrella Incorporated partners with enterprises to navigate complexity, accelerate growth, and drive measurable impact.
With expertise across digital commerce, IT infrastructure, market insights, finance, and AI, we deliver integrated, end-to-end solutions through a collaborative, outcome-driven approach.
Integrated expertise driving business forward.
About Cloud Managed Networks
Cloud Managed Networks is an IT solutions provider specializing in cloud migration, network infrastructure, and cybersecurity. With a client-centric approach, we create tailored strategies to meet unique business needs, ensuring seamless digital transformations. Our expertise spans on-premises, cloud, and hybrid environments, offering services such as system architecture, managed IT support, and IoT solutions. As a trusted partner of industry leaders like Cisco, Fortinet, Artic Wolf and Verkada, Cloud Managed Networks delivers scalable, secure, and innovative solutions across various sectors, including healthcare, education, and manufacturing. Member of Umbrella-Incorporated.
About the role
This is an IT Support & Systems Coordinator role designed for individuals who are eager to learn and grow within a fast-paced, cloud-first environment. The role combines hands-on technical support with exposure to systems administration, onboarding/offboarding processes, and continuous improvement initiatives.
You will work closely with cross-functional teams to ensure smooth day-to-day IT operations, support employee lifecycle activities, and contribute to improving efficiency through documentation and automation.
This is an active opportunity.
Requirements
M365 IT Support & Troubleshooting: Provide day-to-day support for Microsoft 365 tools, resolving user issues efficiently and ensuring minimal disruption.
Azure Cloud Support: Navigate the Azure dashboard to troubleshoot issues, monitor systems, and assist with basic cloud operations.
General Cloud Systems Experience: Basic understanding of cloud environments and troubleshooting across platforms.
Employee Onboarding & Offboarding
- Ensure timely provisioning and deprovisioning of user accounts, devices, and access
- Maintain accurate checklists and process documentation for consistency
Asset & Systems Administration
- Track and maintain hardware and software inventory
- Manage user accounts, installations, and system lifecycle tasks
Process Improvement & Automation
- Identify repetitive tasks and contribute to automation efforts
- Support the development of documentation and internal knowledge bases
Cross-Functional Collaboration
- Deliver responsive, service-oriented IT support across departments
- Partner with internal teams to align IT support with business needs
Vendor Coordination
- Assist with vendor communications and coordination
- Support procurement and program processes for operational efficiency
Qualifications
Required
- Strong interest in IT support, cloud technologies, and systems administration
- Problem-solving mindset with willingness to learn new tools and technologies
- Strong organizational skills and attention to detail (especially for checklists and asset tracking)
- Effective communication skills and a collaborative approach to working with teams
- Ability to manage multiple tasks and prioritize in a dynamic environment
Nice-to-Have
- Exposure to Network Infrastructure Support
- Familiarity with Google Workspace
- Basic networking knowledge (e.g., Cisco, Meraki, Palo Alto)
- Experience with Windows/macOS environments, MDM tools, or SaaS platforms
- Understanding of hardware setup, OS fundamentals, and general IT troubleshooting
- Interest or experience in process improvement or automation initiatives
Education / Experience
- Open to new graduates or early-career professionals
- No prior client-facing experience required, but an interest in developing these skills is important
- Demonstrated curiosity, initiative, and a desire to grow within IT and cloud systems
Cloud Managed Networks (CMN) is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. The Company’s policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code. CMN welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please advise Human Resources if you require accommodation. Further, it is CMN's policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.
CompensationThe base pay range for this role is CA$50,000 – CA$60,000 per year.
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