Provide first-line cloud and desktop support, manage OS images via Microsoft Endpoint Manager, handle patching and software distribution, monitor cloud infrastructure, troubleshoot user issues, assist senior IT staff, document work, participate in on-call rotations, and support cloud project deployments.
Charger Logistics is a world class asset-based carrier. We specialize in delivering assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.
Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are seeking a highly motivated and skilled individual to join our team as a Junior Cloud Engineer. In this role, you will be responsible for providing technical support and assistance to our cloud computing infrastructure. This is an entry-level position suitable for individuals who have completed studies or internships in the field of IT cloud support.
Responsibilities:
- Provide first-line technical support, including troubleshooting, incident management, and resolution.
- Creating, deploying, and maintaining of OS images through Microsoft Endpoint Manager
- Developing and implementing Software Update Schedule including patch management and software distribution tools to ensure updates are rolled out in a timely manner
- Monitor cloud infrastructure performance, identify potential issues, and propose solutions to optimize system efficiency.
- Collaborate with senior IT professionals to analyze and resolve complex technical problems related to cloud-based applications and services.
- Respond to user inquiries and support requests, providing timely and effective resolutions.
- Document support activities, including technical issues, solutions, and troubleshooting steps, ensuring comprehensive and up-to-date records.
- Stay up to date with emerging technologies and trends, and proactively propose improvements to enhance the efficiency and security of cloud-based systems.
- Collaborate with cross-functional teams to contribute to the development and deployment of new cloud-based projects.
- Assist in the maintenance and administration of platforms, ensuring system stability and performance.
- Participate in on-call rotations and provide after-hours support when required.
Requirements
- University degree or College diploma in the field of computer science, engineering or a related discipline, or have completed at least 2 years of post-secondary education
- A minimum of 2 years of previous IT support experience working in a technology / systems department.
- Experience administering in an Active Directory, Azure Active Directory, and Office 365 environments
- Basic knowledge of networking concepts (TCP/IP, DNS, VPN, etc.) and virtualization technologies.
- Excellent problem-solving and analytical skills, with the ability to troubleshoot technical issues and propose effective solutions.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and end-users.
- Ability to work in a fast-paced environment, manage multiple priorities, and meet deadlines.
- Certifications in cloud technologies (e.g. Microsoft 365, Azure, AWS, ITIL) are a plus.
Benefits
- Competitive Salary
- Healthcare Benefit Package
- Career Growth
Charger Logistics Brampton, Ontario, CAN Office
25 Production Road, Brampton, Ontario, Canada, L6T4N8
Charger Logistics Cambridge, Ontario, CAN Office
Cambridge, Canada
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