Serve as primary client contact coordinating recruiting, onboarding, payroll, reporting, finance, and program support. Act as project manager across internal teams to ensure deliverables, timelines, and client expectations are met while tracking performance, documentation, and process improvements.
The Junior Account Manager is responsible for coordinating and managing the shared services that support a national client program. Acting as the central point of contact between the client and internal teams, this role ensures the successful delivery of recruiting, onboarding, payroll administration, reporting, financial tracking, compliance, and program support services.
This position functions as a project manager across multiple stakeholders, ensuring requests are actioned, timelines are met, and client expectations are consistently delivered. While the role supports a nationwide field workforce, it does not directly manage field employees or provide direction on day-to-day execution. Those responsibilities remain with the client's Field Manager. Instead, the Junior Account Manager focuses on the operational, administrative, and business support functions that enable the program's success.
Responsibilities- Serve as the primary day-to-day contact for client requests, questions, and operational support needs.
- Coordinate activities across Recruiting, Human Resources, Payroll, Benefits, Finance, Operations, and IT teams to ensure timely execution of client deliverables.
- Track and manage hiring, onboarding, offboarding, employee administration, and workforce support processes.
- Support recruiting efforts by monitoring staffing requirements and hiring progress.
- Manage client reporting requirements, dashboards, business reviews, and program updates.
- Assist with budgets, forecasts, invoicing, reconciliations, and financial tracking.
- Monitor program performance metrics and identify trends, risks, or opportunities for improvement.
- Lead and coordinate projects, process improvements, system enhancements, and new initiatives.
- Maintain accurate documentation, processes, and operational records.
- Escalate issues appropriately and collaborate with internal teams to drive resolution.
- Build strong client and internal stakeholder relationships through professional, responsive communication.
- 1-3 years of experience in Account Management, Client Services, Project Coordination, Operations, Business Administration, Human Resources, or a related field.
- Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
- Excellent communication, relationship-building, and problem-solving abilities.
- High attention to detail and commitment to accuracy.
- Proficiency in Microsoft Office, including Excel, PowerPoint, Outlook, and Teams.
- Experience working with reporting, dashboards, financial tracking, or workforce administration is considered an asset.
- Ability to work independently while collaborating effectively across multiple teams.
What Success Looks Like
The successful candidate will become a trusted partner to both the client and internal support teams by ensuring requests are completed efficiently, communication remains clear, and program operations run smoothly. They will bring organization, accountability, and a customer-service mindset to every aspect of the role while effectively managing multiple priorities in a fast-paced environment.
About Us Typically, a mosaic is where all the pieces fit together nicely. That’s not us. This Mosaic is where every piece stands out. That’s because each person at our agency brings their own, unique set of skills to every brief, build, interaction, reaction, design and idea.
As part of the Acosta Group, Mosaic is one of the original marketing agencies who specialize in interactions, experience isn’t just what we have, it's what we create. With 3,000+ team members and hubs in Toronto and Dallas, we’ve spent over 35 years bringing brands to life through experiential marketing, integrated commerce campaigns, and field sales strategies that drive real behavior change.
From awareness, to earned, brand equity, consideration, and sales — we approach every project with people in mind, regardless of the channel or discipline. The result is an idea that can spark emotion and create action — whether it’s a sale or a smile. We celebrate bold thinking and embrace curiosity as we shape what’s next.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact [email protected]. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
AI and Automated Decision-Making Notice
We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review. All hiring decisions include human judgment.
If you have questions about our use of AI in recruitment or require an accommodation, please contact [email protected] or by calling us at 1-800-377-2754.
For more information about how we handle your information you can consult our privacy notice here: https://www.acosta.group/privacy-policy/.
By applying, you agree to our Privacy Policy and Terms and Conditions of Use.
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