Jr. Experience Researcher

Xello is looking for a Junior Experience Researcher__Who are you?

As a Junior Experience Researcher, you’ll help Xello elevate our product and service experience for over 8 million K-12 students and educators. Your multidisciplinary background helps you understand how audiences engage with stories, ideas, interactions, and information. This role will straddle product and customer experience and will work closely with a number of functional areas across the organization!

Sound exciting to you? Read on!

What you’ll do…

• Collaborate with key stakeholders to build a deep understanding of their goals, priorities, and research needs to ensure alignment and effective partnerships
• Employ generative and evaluative research methods to uncover insights and new opportunities across well-defined problems within a complex range of products, geographies, local systems, and end users (students, classroom educators, administrators, parents, and other stakeholders) 
• Prioritize speed and agility, ensuring quick turnarounds while maintaining attention to detail and research integrity
• Collaborate and work with other researchers to analyze and synthesize data to translate findings and observations into actionable insights
• Employ LLMs and related data tools to support synthesis of complex and large datasets 
• Collaborate with other researchers to cater presentation of insights to different audiences in product, design, engineering, marketing, and content
• Advocate for Xello users to ensure their voice is incorporated into decision-making for product and service deliveries
• Help manage and build on our internal research panel 
• Be willing to work occasional evenings to accommodate participant time zones

What we’re looking for…

• At least one year of experience conducting research in an academic or professional setting 
• Degree in HCI, Cognitive Science, Psychology, Anthropology or related field is merited or equivalent experience 
• Strong understanding of the strengths and shortcomings of various research methods, including when and how to apply them during each phase of the product life-cycle
• Self-motivated, self-organizing, self-aware, analytical, and dynamic
• Embraces uncertainty and approaches challenges with an open mind, adjusting strategies and methods to meet shifting research needs and goals
• Excellent interpersonal, communication, negotiation, and collaboration skills
• Storytelling skills—you know how to cater research to different audiences with the goal of delivering memorable and actionable insights 
• Proven experience with survey design and statistical analysis in research projects is preferred 
• Previous experience working in education or with youth is merited

The compensation for this role offers a range from $60,000 - $80,000 CAD. The final offer will be determined based on the candidate's experience and expertise, as assessed during the interview process.

We’re Xello - Join us!

We are Xello (CASCAID in the UK), the leading developer of future readiness programs in North America and the UK and soon the world! Our mission is to help anyone, anywhere in the world to create a successful future through self-knowledge, exploration, and planning.

We believe that by bringing our best selves to our work and collaborating with one another, we can change the world. We are a very diverse group of individuals who work hard, laugh often and share in each other’s lives. We are an inclusive, equal opportunity employer.

Embracing agile practices, an innovative mindset, and keeping our users at the heart of what we do, are just a few of the keys to our success.

In addition to working with leading technologies, we are committed to continuous learning and growth through internal/external training and mentoring, which includes a PD budget for every employee.

For our Canadian based staff, we also offer:

• Flexible work arrangements including hybrid and remote
• 4 weeks of vacation
• Employer-paid health and dental benefits
• 4-month top-up for parental leave
• Group RRSP with 3% matching
• For our US based staff, we also offer:

Remote work environment

• 4 weeks of vacation
• 80% employer-paid health benefits
• 4-month top-up for parental leave
• 401(k) with 3% matching

For our UK based staff, we also offer:

• Remote work environment
• 28 days annual leave (inc. 3 days at Christmas) + bank holidays. With additional annual leave days added to reward long service

Like what you hear? Apply Now!