Provide front-line corporate IT support via walk-ups, tickets, and chat; troubleshoot macOS/Windows, device and identity management, SaaS apps, networking and AV systems; manage onboarding/offboarding, asset inventory, documentation, deployments, office moves, and participate in on-call rotations.
At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.
If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.
THE WORK:
At Ripple, our outstanding IT team not only ensures the lights stay on, but also allows our employees worldwide to work with maximum efficiency! We’re looking for a hard-working IT Support Specialist to join the team. They will need to be highly motivated and organized, able to work as part of a team. This position will work with the IT Support Manager!
WHAT YOU'LL DO:
- Provide front-line IT support via walk-ups, tickets, and chat, ensuring timely resolution within SLAs.
- Support and troubleshoot SaaS applications such as Google Workspace, Okta, Atlassian Cloud, Slack, and others.
- Deliver technical expertise in macOS, Windows, and device/identity management (Azure AD, Jamf, Intune).
- Manage employee lifecycle tasks, including onboarding, offboarding, and equipment reclamation.
- Lead New Hire IT Orientation and provide day-one technical guidance.
- Act as the point of contact for conference room AV systems (Neat, Crestron, Zoom)
- Maintain accurate asset management and inventory records.
- Develop and maintain IT documentation for end users and internal teams.
- Support IT initiatives, including deployments, office moves, and system migrations.
- Provide coverage for teammates during absences; participate in global on-call rotations when required.
WHAT YOU'LL BRING:
- Proven experience providing IT support in a corporate environment.
- Proficiency with ticketing systems such as Jira and FreshService
- Hands-on experience supporting enterprise SaaS platforms.
- Familiarity with conference room technologies (Neat, Crestron, Logitech).
- Experience with Wi-Fi, VPN, DNS, or basic networking troubleshooting.
- Knowledge of information security best practices.
- Strong problem-solving and communication skills.
- Willingness to work onsite 5 days a week to foster collaboration, real-time troubleshooting, and team innovation.,
WHO WE ARE:
Do Your Best Work
- The opportunity to build in a fast-paced start-up environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
- Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
- In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
- Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
- We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!
Take Control of Your Finances
- Competitive salary, bonuses, and equity
- Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
- Employee giving match
- Mobile phone stipend
Take Care of Yourself
- R&R days so you can rest and recharge
- Generous wellness reimbursement and weekly onsite & virtual programming
- Generous vacation policy - work with your manager to take time off when you need it
- Industry-leading parental leave policies. Family planning benefits.
- Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events
Benefits listed above are for full-time employees.
Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.
Ripple Toronto, Ontario, CAN Office
Toronto, Canada
Similar Jobs
Digital Media • Gaming • News + Entertainment
Provide onsite and remote technical support to end users including VIPs; manage Windows and macOS builds, identity and M365 administration (Okta, Teams, Exchange, OneDrive, SharePoint); deploy and maintain devices using Intune/Autopilot and JAMF/ManageEngine; maintain hardware inventory and device lifecycle; ensure endpoints meet security and compliance; support AV/video conferencing; record tickets in Jira and follow escalation and rollout processes.
Top Skills:
AutopilotAv SystemsEndpoint Management ToolsExchangeItilJAMFJIRAmacOSManageengineMicrosoft 365Microsoft IntuneOktaOnedriveSharepointTeamsVideo Conferencing EquipmentWindows 11
Software
The IT Support Specialist provides end-user support, manages hardware and software, troubleshoots network issues, and ensures compliance with IT security standards while documenting processes and maintaining inventory.
Top Skills:
Asset Management SystemsEndpoint ProtectionmacOSMobile DevicesServicenowVpnWi-FiWindowsZendesk
Agency • Professional Services • Travel
Assists with IT operations on cruise ships, focusing on guest-related technology. Responsibilities include troubleshooting, installation, and first-level support for IT equipment.
Top Skills:
Comptia A+Comptia N+LinuxmacOSNetwork CablingWindows
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
