Provides Tier 1 and Tier 2 IT support across offices, terminals, and remote staff. Responsibilities include troubleshooting devices, software, accounts, networks, printers, and peripherals; managing tickets and SLAs; administering Microsoft 365, Active Directory, Entra ID, Okta, SSO, and MFA; onboarding and offboarding employees; maintaining asset inventory; and documenting knowledge-base procedures.
Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.
We're hiring an IT Helpdesk Support Specialist to be the first point of contact for technology issues across our offices, terminals and remote staff. You'll resolve hardware, software, account and network problems quickly so drivers, dispatch and office teams stay moving. you'll resolve everyday hardware, software and account issues, set up laptops, systems and access for new hires, deliver IT orientation as part of onboarding, and manage offboarding when employees leave.
Responsibilities:
- Provide Tier 1/Tier 2 support by phone, email, chat and in person, resolving most issues on first contact.
- Log, prioritize and track tickets in the helpdesk system within agreed SLAs.
- Troubleshoot Windows/macOS devices, printers, mobile devices and peripherals.
- Manage user accounts, passwords, SSO and permissions in Okta, Active Directory / Entra ID and Microsoft 365, and enrol users in MFA (Okta Verify, Microsoft Authenticator).
- Onboard new hires (laptop setup, Outlook mailbox, Microsoft Teams, Okta apps) and offboard leavers by revoking access and recovering equipment.
- Diagnose basic network issues (Wi-Fi, VPN, DNS, DHCP) and escalate complex cases with clear notes.
- Maintain IT asset inventory and keep knowledge-base articles up to date.
Requirements
- 2–3 years in IT helpdesk, desktop support or a similar role.
- Diploma or degree in IT or a related field, or equivalent experience.
- Hands-on experience with Windows 10/11, macOS, Microsoft 365 (Outlook, Teams), Active Directory / Entra ID and Okta, including MFA setup.
- Experience with a ticketing system (e.g., ServiceNow, Jira Service Management, Freshservice).
- Solid networking fundamentals: TCP/IP, DNS, DHCP, VPN.
Benefits
- Competitive Salary
- Healthcare Benefit Package
- Career Growth
Charger Logistics Brampton, Ontario, CAN Office
25 Production Road, Brampton, Ontario, Canada, L6T4N8
Charger Logistics Cambridge, Ontario, CAN Office
Cambridge, Canada
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