At Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. Rebates allow trading partners to make the best decisions for their businesses, meaning everyone wins: manufacturers, distributors, retailers and, most importantly, end consumers. At Enable, we’re creating a healthy, vibrant supply chain ecosystem where partner collaboration drives the best products, services and values to customers.
And the market agrees with us. Enable is a rapidly growing, series-D funded SaaS company. Our more than 700 Enablees serve the global supply chain from the UK, US, Canada and Australia, and we have goals of continued international expansion.
As one of our exceptional Enablees, you'll play a pivotal role in shaping the future of rebate management. Join us in a dynamic work environment teeming with opportunities, where your efforts will not only establish our platform as the world's leading rebate management software but also help us revolutionize the entire supply chain experience.
Job Summary
As an IT Support Manager you will be responsible leading the IT support team in the provision of end-user IT services to all Enablees globally, encompassing End User Computing (EUC), IT Asset Management (ITAM) and supporting processes. The IT Support Manager role requires a blend of technical expertise, leadership, and strategic management skills to ensure the efficient operation of IT support, optimize asset utilization, and further define and deliver on end-user computing activities. The IT Support Manager plays a critical role in ensuring that all IT assets are properly managed, tracked, and procured, aligning with Enable’s objectives and compliance requirements.
Team Leadership & Management
o Lead, mentor, and manage a team of IT support specialists, ensuring they are equipped to resolve IT-related issues effectively.
o Oversee daily IT support operations, including ticket and task assignments, performance evaluations, and career development.
o Develop and implement training programs to keep the team updated on the latest technologies and best practices.
o Provide strategic input for the head of department.
o Contribute to the creation of and run department level objectives and key results
· IT Support
o Ensure timely resolution of IT support requests, incidents, and problems, focusing on minimizing downtime and disruptions.
o Monitor and manage Jira ticketing system, ensuring SLAs are met and customer satisfaction is maintained.
o Lead IT’s responsibilities for joiners/movers/leavers processes.
o Analyze support trends to identify and address recurring issues, optimizing processes to prevent future incidents.
o Document and maintain IT support policies, procedures, and standards, ensuring alignment with ITAM and procurement processes.
· Stakeholder Communication
o Act as the primary point of contact for escalations, major incidents, and high-priority issues.
o Communicate effectively with non-technical users to understand their needs and explain technical solutions and procurement decisions.
o Collaborate with other departments to ensure seamless service delivery and alignment with broader IT and Enable strategies.
· Technology Management
o Ensure that IT support tools and systems are functioning optimally.
o Recommend and implement improvements to IT support, ITAM, systems and processes.
o Stay informed about emerging IT trends, technologies, and best practices related to IT asset management and procurement.
· End User Computing (EUC) Management
o Manage the delivery and support of end-user computing services, including desktops, laptops, mobile devices, peripherals, printers, unified communications, file storage/sharing/collaboration and meeting room equipment.
o Ensure that all end-user devices are configured, maintained, and supported according to Enable’s policies and industry best practices.
o Oversee the deployment of software and hardware upgrades, ensuring minimal disruption to end-users.
o Implement and manage endpoint security measures to protect company data and comply with security policies.
o Work closely with other teams to integrate EUC services with broader IT infrastructure and systems.
· IT Asset Management (ITAM)
o Develop and implement an ITAM strategy to track and manage all IT assets across the organization.
o Oversee the full lifecycle management of IT assets, including acquisition, deployment, maintenance, and retirement.
o Ensure accurate asset tracking and reporting, including inventory management and regular audits.
o Manage software licensing to ensure compliance with vendor agreements and optimize licensing costs.
o Identify opportunities to optimize asset utilization and reduce costs through effective asset management practices.
o Lead the IT procurement process, including identifying needs, selecting vendors and managing purchasing activities.
o Collaborate with stakeholders to define procurement requirements and ensure that all purchases align with Enable goals and budget constraints.
o Develop and maintain strong relationships with vendor management and suppliers, ensuring the timely delivery of goods and services.
o Manage and evaluate vendor performance to ensure compliance with terms and service level agreements (SLAs).
Education: Bachelor's degree in Information Technology or a related field.
· Experience:
o 5+ years of experience in IT support, with at least two years in a managerial role.
o Proven experience in IT asset management
· Skills:
o Strong leadership and team management abilities.
o Excellent understanding of IT asset management principles and best practices.
o Familiarity with IT support tools, systems, and ticketing software.
o Strong analytical, problem-solving, and decision-making skills.
o Top quality verbal and written communication and interpersonal skills.
o Run multiple complex discreet projects.
· Certifications: ITIL, Certified IT Asset Manager (CITAM), or similar certifications.
· Experience: Experience with ITAM software and procurement tools.
· Technical Knowledge: Familiarity with software licensing models, hardware lifecycle management, and IT infrastructure components.
Total Rewards:
At Enable, we strive to be a great place for all Enablees to grow and be recognized for that growth. Through our assessment and interview process, we will identify your level that ties to our compensation bands based on your experience and technical expertise along with the scope of the role.
To determine an Enablee's starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. This position may also be considered a promotional opportunity.
Salary/OTE is just one component of Enable’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as the option to purchase company shares, as appropriately approved by the Company’s Board of Directors in accordance with Enable’s Equity Purchase Plan. Enable is committed to investing in the holistic health and wellbeing of all Enablees and their families. Our benefits and perks include, but are not limited to:
· Paid Time Off: Take the time you need to relax and recharge
· Wellness Benefit: Quarterly incentive dedicated to improving your health and well-being
· Comprehensive Insurance: Health and life coverage for you and your family
· Retirement Plan: Build your future with our retirement savings plan
· Lucrative Bonus Plan: Enjoy a rewarding bonus structure subject to company or individual performance
· Equity Program: Benefit from our equity program with additional options tied to tenure and performance
· Career Growth: Explore new opportunities with our internal mobility program
Enable Global Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Enable complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Enable expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Enable employees to perform their expected job duties is absolutely not tolerated.
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What We Do
Enable helps manufacturers, distributors, and retailers take control of their rebate programs and turn them into an engine for growth. Starting in finance and commercial teams, Enable helps better manage rebate complexity with automated real-time data and insights, accurate forecasting, and stronger cross functional alignment. This lets you — and everyone else you authorize in your business — know exactly where you are with rebates. Then you can extend Enable externally to your suppliers and/or customers, setting you and your partners up to use rebates as a strategy with one collaborative place to author, agree, execute, and track the progress of your deals.
