Provide customer and end-user technical support through phone, email, and chat. Diagnose and resolve hardware, software, and network issues; document interactions and solutions; maintain knowledge base content; configure members and employers in enterprise software; manage document and file uploads; and follow escalation procedures.
We are hiring an IT Coordinator to join our team in Toronto! As an IT Coordinator, your primary responsibility is to assist customers and end-users with technical issues related to products, services, or software. You will play a crucial role in ensuring customer satisfaction by resolving problems, providing guidance, and delivering exceptional support. This position requires strong communication skills, technical expertise, and a customer-centric approach. Printing daily and monthly documents, uploading/downloading files to insurers and clients, setup new members and employers using company enterprise software
The IT Coordinator will:
To be Successful as an IT Coordinator, you will need:
What's in it for you:
The IT Coordinator will:
- Respond to customer inquiries, issues, and requests via various communication channels (phone, email, chat).
- Provide prompt and accurate solutions to technical problems, ensuring a positive customer experience.
- Analyze, diagnose, and troubleshoot hardware, software, and network issues.
- Utilize problem-solving skills to resolve technical issues efficiently and effectively.
- Develop a deep understanding of the company's products, services, and systems.
- Stay updated on product features, updates, and technical specifications.
- Document and maintain accurate records of customer interactions, technical issues, and solutions.
- Contribute to knowledge base articles to assist both customers and internal teams.
- Follow established protocols and procedures for handling customer issues and escalations.
- Stay current with industry trends and technologies to enhance technical knowledge and skills.
To be Successful as an IT Coordinator, you will need:
- College diploma or University degree in Information Technology or equivalent work experience.
- Knowledge of MSOffice 365, MS share point
- Strong technical aptitude with the ability to learn new technologies quickly.
- Excellent communication and interpersonal skills.
- Problem-solving and analytical thinking.
- Prior experience in technical support or a related field is a plus.
- Familiarity with help desk software and ticketing systems.
What's in it for you:
- Learn by working alongside our experts
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Assistance for the completion of industry designations
- Competitive compensation
Global Benefits has over 50 years experience providing high quality and cost effective administration for Multi-Employee Trusteed plans and single employer benefit plans.
Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to [email protected].
The base salary for this position is between $55,000 - $60,000 annually.
This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.
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