ITProfound Inc. Jobs

IT Artificial Intelligence (AI) Architect/Designer - Senior

ITProfound Inc.

IT Artificial Intelligence (AI) Architect/Designer - Senior

Posted 6 Days Ago

Be an Early Applicant

In-Office

Toronto, ON, CAN

Senior level

In-Office

Toronto, ON, CAN

Senior level

Lead design and delivery of enterprise AI/ML solutions with emphasis on conversational AI and contact-center integration. Architect and modernize IVR, virtual assistants, voicebots, chatbots, and AI-enabled customer self-service to transform customer experience.

The summary above was generated by AI

We do have a job opening for IT Artificial Intelligence (AI) Architect/Designer - Senior for our direct client Province of Ontario. The position details are given below:

Job Details:

Job ID: RQ11251 - IT Artificial Intelligence (AI) Architect/Designer - Senior

Client : Government Services Integration Cluster

Location : Toronto, Ontario

Duration: 09 months+ Extension

Type: Onsite

Job Description:

Must Have Skills:

10+ years of experience in enterprise architecture, solution design and software delivery.
4+ years of experience designing and implementing enterprise Artificial Intelligence and Machine Learning solutions.
4+ years of experience designing conversational AI, intelligent virtual assistants, voicebots, chatbots or conversational IVR solutions.
Experience designing and implementing AI-enabled contact centre solutions. (Conversation design with AI)
Experience integrating AI solutions with contact centre technologies such as Amazon Connect, Genesys Cloud, NICE CXone, Cisco Contact Center or equivalent platforms.
Experience with AI platforms and services such as Amazon Connect Customer AI Agent, Azure OpenAI, Azure AI Services, Amazon Bedrock, Amazon Lex, Google Vertex AI or similar technologies.
Demonstrated experience leading conversational AI, AI Agent and customer experience transformation initiatives.
Experience modernizing IVR, customer self-service and digital engagement platforms.

Similar Jobs

Maarut Inc.

Architect

6 Days Ago

In-Office

Toronto, ON, CAN

Senior level

Information Technology • Professional Services • Software • Consulting

Lead development of enterprise AI and conversational AI architectures for contact centre modernization. Design, implement and govern AI/LLM, RAG and agent solutions; integrate with contact centre platforms and enterprise systems; drive standards, risk management, prompt engineering, and stakeholder engagement across public sector programs.

Top Skills: Amazon BedrockAmazon ConnectAmazon Connect Customer Ai AgentAmazon LexApi-Based IntegrationsAWSAzureAzure Ai ServicesAzure OpenaiCi/CdCisco Contact CenterCRMDevOpsDockerEvent-Driven ArchitectureGenerative AiGenesys CloudGoogle Vertex AiInfrastructure As CodeJavaJavaScriptKubernetesLarge Language Models (Llms)MicroservicesNice CxonePythonRetrieval Augmented Generation (Rag)Semantic SearchSentiment AnalysisSpeech AnalyticsSpeech-To-TextText-To-SpeechVector Databases

WorkWhile

Staff Software Engineer

19 Hours Ago

Hybrid

Toronto, ON, CAN

Senior level

Artificial Intelligence • HR Tech • Information Technology • Machine Learning • Software • App development • Industrial

The Staff Software Engineer will own user-facing product areas, lead initiatives across frontend and backend, and mentor team members to enhance product quality and engineering standards.

Top Skills: JavaScriptPythonReactReact Native

WorkWhile

Staff Software Engineer

19 Hours Ago

In-Office or Remote

Toronto, ON, CAN

Senior level

Artificial Intelligence • HR Tech • Information Technology • Machine Learning • Software • App development • Industrial

You will own frontend systems, lead initiatives in UX and performance, uphold standards, and mentor engineers to enhance quality.

Top Skills: JavaScriptReactReact Native

What you need to know about the Toronto Tech Scene

Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.