Issuing and Deposits Oversights Manager

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 50+ million monthly active customers. We want to redefine the world's relationship with money to make it more relatable, instantly available, and universally accessible.
Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We've been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.
The Role
The Issuing and Deposits Oversights Manager will use specialized knowledge of bank regulations, examination procedures, bank requirements, etc. to lead Issuing's cooperative efforts with bank oversight teams and internal Compliance and Legal teams. Build processes to provide banks with required documentation and reporting in advance of their requests - or at least be ready to respond immediately when requested. Creates and maintains risk assessments - assigning sections to subject matter experts as needed. Understands flows of information between all parties
The role will sit in our Issuing team and report to the Head of Issuing Strategy, Partnership & Operations. This team is responsible for delivering and maintaining a world-class card issuing service and is responsible for innovating with product teams along with establishing strategic direction for cards and actively managing the external ecosystem partners including networks, banks and vendors.
This role requires a strategic thinker with a keen eye for detail and a passion for operational excellence. You can effortlessly connect the dots between how products are built, and how products are used and have the ability to collaborate with cross functional teams to ensure seamless product delivery.
You will:

• Draft partner exam management and 1st line compliance policies and procedures. Build workflows, documents, and internal processes and establish appropriate SLAs.
• Partner to ensure timely responses to all partner exam requests. Conduct thorough research to validate responses and/or documentation provided is accurate and reflective of the request.
• Ensure continuous improvement through the identification and implementation of industry best practices. Acquires appropriate level of information to stay current on regulatory changes.
• Work with internal and external stakeholders to ensure corrective action is completed timely and that the action was effective in remedying the risk to an acceptable level. Complete timely Issue input, tracking, follow-up, and validation.
• Acts as the subject matter expert in rules, regulations, and supervisory guidance as it relates to the Issuing and Deposits Partnerships.
• Responds to elevated questions from the internal and external stakeholders providing direction and guidance on issues.
• Keeps abreast of regulatory changes and industry trends. Determines impact, if any, on company operations, processes, and procedures, and recommends changes.
• Assesses risks associated with current and proposed processes against business objectives and ensure alignment with the partner's risk appetite and risk management framework.
• Develop and maintain strategic and effective working relationships with other business units and external partners, including but not limited to Compliance Partners, Product, Legal, and Bank Partners..

You have:

• 12+ years of Financial Services, Fintech, and Payments compliance roles. Bonus points if you have experience on both the Bank and Fintech sides of the ecosystem
• Self-starter who leans in and can multitask in fast-paced and often ambiguous environments
• Knowledge of the payments ecosystem, key players and interrelationships
• Critical thinking abilities for proactively identifying issues and actions required. Gather and integrate information from a variety of sources to make sound decisions. Collects and analyzes data to assess accuracy, validity, and integrity. Analyzes information and effectively integrates and interprets results. Make timely decisions and take action to address an issue.
• Demonstrates thorough understanding of how industry standards, federal, state, and local laws and regulations impact the ecosystem. Familiarity with governing bodies Office of Comptroller of Currency and Consumer Financial Protection Bureau (CFPB) examination standards and general regulatory issuances, Unfair, Deceptive, or Abusive Acts or Practices (UDAAP).
• Able to identify, research and provide solutions to situations with potential partner impact.
• Demonstrate sound judgment and apply logical and critical thought processes when developing and recommending solutions.
• Ability to understand issues or concerns, listen to alternative viewpoints, ask follow-up questions, and efficiently communicate to team members and internal partners. Garners buy in from partners on issues or concerns.
• Able to efficiently manage multiple competing priorities at once. Able to deliver work on time with high quality consistently.
• Ability to proactively solve problems and make sound decisions. Able to remove barriers to solve problems with minimal assistance. Seeks assistance when uncertain and learns from mistakes.
• Able to embrace change to drive a continuous improvement culture by demonstrating commitment to organizational change efforts and personally proposing new approaches and methods to accomplishing work.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$189,000 - $283,600 USD
Zone B:
$189,000 - $283,600 USD
Zone C:
$189,000 - $283,600 USD
Zone D:
$189,000 - $283,600 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Check out benefits at Block.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.