Test, diagnose, repair, refurbish, and process consumer electronics (smartphones, tablets, computers, gaming devices, wearables). Perform hardware and software troubleshooting, component replacements and soldering, data wiping, grading, and disposition. Ensure repaired units meet quality and privacy standards, maintain workflows and inventory, and support operational and special projects in a fast-paced environment.
You'll Love It Here! We're Hiring a Product Tester
As a Product Tester you'll play a key role in assessing, validating, repairing, and processing consumer electronics within our fast-paced Geek Squad City environment. You'll thoroughly test and diagnose devices, perform hardware and software repairs, determine functionality, and accurately process units through the appropriate workflow. You'll help prepare products for their next stage, including refurbishment, resale, recycling, or repair as required. This role is ideal for someone who enjoys hands-on technology work, troubleshooting, device repair, and working in a dynamic operational setting while staying current with evolving mobile and computer technologies.
Shift Requirements
Monday to Saturday
7:30 AM – 4:00 PM
- Test, diagnose, repair, and refurbish consumer electronics, including smartphones, tablets, computers, gaming devices, wearables, and accessories.
- Troubleshoot and resolve hardware and software issues on Android, iOS, and computer devices.
- Perform component replacements, upgrades, soldering, and other repairs using specialized tools and techniques.
- Inspect, grade, process, and disposition devices according to operational and cosmetic condition.
- Conduct data wiping and factory resets to ensure secure removal of customer information.
- Prepare devices for resale, refurbishment, recycling, or further repair.
- Stay current with emerging technologies, repair methods, and industry best practices.
- Support additional technical service activities and special projects as assigned.
Technical Support & Quality Assurance
- Conduct functional testing on returned, refurbished, and pre-owned electronics.
- Troubleshoot and optimize operating systems, including Android, iOS, macOS, and Windows, to address performance issues and software malfunctions.
- Verify product quality and ensure repaired units meet operational standards prior to disposition or return.
- Test repaired devices to ensure functionality, quality standards, and customer satisfaction.
- Maintain compliance with privacy and data security requirements, including PIPEDA.
Operational Support
- Safely perform material handling duties involving products and equipment up to 50 lbs.
- Maintain organized work areas and adhere to established operational procedures.
- Utilize internal systems and tools to track workflows, repair activities, testing results, and inventory movement.
- Contribute to a safe, efficient, and customer-focused work environment.
What We're Looking For
- Minimum 6 months of experience testing, troubleshooting, or repairing consumer electronics.
- Minimum 3 years of experience as a Cell Phone and/or Computer Repair Technician is considered a strong asset.
- Experience repairing and refurbishing smartphones, tablets, computers, or other consumer technology products.
- Knowledge of mobile operating systems and smartphone functionality.
- Strong diagnostic and troubleshooting skills across hardware and software environments.
- Strong soldering skills for delicate component replacements on circuit boards.
- Ability to interpret technical schematics and utilize diagnostic tools.
- Knowledge of privacy and data protection requirements, including PIPEDA.
- Experience with Windows operating systems, internet browsers, Microsoft Office, and related software applications.
- Experience with inventory or repair management systems is considered an asset.
- Strong attention to detail and commitment to quality standards.
- Ability to work effectively in a fast-paced environment with changing priorities.
- Comfortable performing repetitive tasks with a high degree of accuracy.
- Strong verbal and written communication skills.
- Ability to consistently lift and move products weighing up to 50 lbs.
- Grade 12 diploma or equivalent required.
- Consumer Electronics, Electronics Technology, Computer Studies, Information Technology, or a related technical program is considered an asset.
- Competitive compensation and benefits.
- Employee discounts on the latest technology.
- Fun, inclusive, and supportive team environment.
- Opportunities to develop and expand your technical and repair skills.
- Hands-on experience working with a wide range of consumer electronics and emerging technologies.
- Valuable exposure to advanced diagnostics, refurbishment, and component-level repair techniques.
- Career growth opportunities within a leading technology and retail organization.
We're looking for passionate, detail-oriented team members who enjoy working with technology and take pride in delivering high-quality results. If you're excited by the opportunity to test, troubleshoot, repair, and process a variety of consumer electronics in a dynamic environment while expanding your technical expertise, we'd love to hear from you.
Base pay range
Hourly pay rate: $18.00 - $18.68Pay may vary by province. Pay listed is for the location advertised.
9200 Airport Road, Brampton, ON L6S 6G6
This posting is for a vacancy.
Similar Jobs
Fintech • Machine Learning • Payments • Software • Financial Services
Build, deploy, and maintain machine learning models on large-scale datasets. Extract, clean, and analyze numerical and textual data. Develop model pipelines, run experiments, optimize business strategies, and evaluate new data sources and technologies.
Top Skills:
Ai AgentsAws Ec2Aws LambdaAws RdsAws S3CircleCIGitGitGradient Boosting MachinesH2OJenkinsNeural NetworksPythonRSQLTensorFlowXgboost
Fintech • Machine Learning • Payments • Software • Financial Services
As a Strategy Analyst, you will perform data analytics, contribute to product strategies, and work within cross-functional teams to influence decisions and outcomes.
Top Skills:
PythonQuicksightSQLTableau
Blockchain • Fintech • Mobile • Payments • Software • Financial Services
The role involves supporting integration and sales of Square's Developer Platform, collaborating with partners, and advising on solutions for sellers.
Top Skills:
Full-Stack DevelopmentRestful ApisSaaS
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
