Intermediate Business Systems Analyst

We are seeking an Intermediate Business Systems Analyst to learn and grow with our team! This unique role will have you based in Canada. You will collaborate with various partners to elicit and understand business needs. You will be instrumental in making recommendations to build and deepen user stories to address problem statements and deliver value to our end customers. Your positive approach, ability to be flexible to shifting priorities and creativity rooted in analysis will help you navigate this exciting and growing business. We are looking for passionate, motivated individuals to join our team’s exciting journey as we grow, pioneer, and innovate.

As a Business Systems Analyst your charter will include:

• Liaise with business partners to analyze sophisticated/complex problems and understand business and technical goals and objectives.
• Perform analysis, identify root cause of problems, and contribute to development of technical solutions.
• Collaborate with the Product Partner and Scrum team to translate business objectives into Epics, Features, and detailed User Stories
• Work with various teams (business, internal and external vendor, where applicable) to ensure that technical solutions and product increments are in accordance with the business needs.
• Produce high quality user stories and acceptance criteria which support technical and business requirements.
• Efficiently handle contending priorities and navigate within ambiguity.
• Develop new processes and upgrades existing workflows aligned to business and technical strategy.
• Continuously grow and develop analytical capability and contribute to advancements and innovations within the practice.
• Understand testing requirements and build and support test planning and execution to validate that system solutions meet the business requirements.
• Identify emerging market and industry trends.
• Foresees problems instead of solving them, recognizes the needs for flexibility and diverse solutions.
• Ability to understand the political landscape and informal hierarchy.
• Able to demonstrate high level of individual engagement and act as a catalyst for driving engagement for team/department.

Experience required for this role is as follows:

• 5+ years working experience, as a Business Systems Analyst preferably in financial services supporting medium to large size projects
• Experience translating business requirements to create technical user stories for development team
• Experience working with Jira
• Stakeholder management experience
• High level of field knowledge and understanding of area of practice
• Knowledge of system design and of the techniques used in the analysis and testing process.
• Demonstrable ability to work independently, as well as collaborate and partner in a team environment with geographically dispersed Business partners and peers.
• Ability to efficiently support activity on multiple initiatives in parallel.
• Collaborative attitude, willingness to work with team members; able to coach, participate in code reviews, share skills and methods.
• Constantly learns from both success and failure and is keen on experimenting with emerging technologies.
• Strong organizational and problem-solving abilities that enable you to handle through creative abrasion.
• Strong verbal and written communication; efficiently articulates technical vision, possibilities, and outcomes.

Additional attributes that are nice to have:

• Agile team experience where responsibilities include the planning and delivery of user stories in an Agile SCRUM environment.
• Banking Industry knowledge/experience
• Open to working unorthodox hours to accommodate different time zone.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you: 

Values-first culture 
We lead with our Values every day and bring them to life together. 

Boundless opportunity 
We create opportunities to learn and grow at every stage of your career. 

Continuous innovation 
We invite you to help redefine the future of financial services. 

Delivering the promise of Diversity, Equity and Inclusion 
We foster an inclusive workplace where everyone thrives. 

Championing Corporate Citizenship 
We build a business that benefits all customers and has a positive social and environmental impact. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Waterloo, Ontario

Hybrid

Salary range is expected to be between

$75,880.00 CAD - $140,920.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.