Manage inbound and outbound customer contacts, qualify sales leads, maintain CRM records, and support renewals. Coordinate transport schedules, vehicle bookings, routes, manifests, waste tracking, driver compliance, maintenance scheduling, KPI reporting, and emergency response. Work with drivers, subcontractors, and operations teams while supporting Dangerous Goods, EPA, Chain of Responsibility, and safety compliance. Provide administrative support across Sales, Operations, and Transport.
Through Inbound and Outbound calls, take ownership of an assigned account base and proactively build strong customer connections to uncover opportunities and deliver high-quality, pre-qualified leads to the Commercial and Industrial sales team.
Key Responsibilities
- Manage inbound enquiries and outbound customer contact activities.
- Generate and qualify sales leads.
- Maintain CRM records.
- Support customer renewals.
- Provide professional customer service via phone and email.
- Coordinate daily transport schedules and vehicle bookings.
- Enter and maintain transport jobs.
- Monitor transport activities and communicate delays.
- Assist with route planning and fleet utilisation.
- Prepare manifests and waste tracking documentation.
- Support Dangerous Goods, EPA and Chain of Responsibility compliance.
- Coordinate with drivers, subcontractors and operations personnel.
- Monitor driver paperwork and compliance records.
- Assist with vehicle maintenance scheduling.
- Support operational KPI reporting.
- Assist with after-hours and emergency response coordination.
- Contribute to a Zero Harm safety culture.
- Perform administrative duties supporting Sales, Operations and Transport teams.
Skills & Experience
- Customer service experience
- Sales experience preferred
- Strong administration and organisational skills
- Excellent communication skills
- CRM and Microsoft Office proficiency
- Transport/logistics experience desirable
- Ability to manage multiple priorities
- Dangerous Goods and CoR knowledge advantageous
Who we are
At REMONDIS, you’ll be part of a cleaner, more sustainable future. We provide comprehensive collection, treatment, resource recovery, and disposal services across industrial, commercial, municipal, and mining sectors. We have a strong local presence, and a commitment to making a positive environmental impact.
How to Apply
- You’ll need proof of entitlement to work in Australia.
- You’ll undergo a police check and a pre-employment medical, including a drug and alcohol test.
REMONDIS is an Equal Opportunity Employer, and we invite you to be part of an organization that fosters a diverse workplace. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
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