Manage a book of 75–100 mid-market accounts to drive retention and renewals. Monitor account health and usage trends, maintain Salesforce forecasting and pipeline, conduct virtual meetings and demos, collaborate with Customer Success and Technical teams to identify upsell opportunities, and execute targeted campaigns to meet revenue retention quotas.
Inside Sales Representative
About Centrilogic
Centrilogic is a premier global provider of multi-cloud management, cloud-native application development solutions, data, and strategic end-to-end digital transformation services. Headquartered in Canada with regional headquarters in the US and the United Kingdom, Centrilogic delivers smart, streamlined solutions to clients worldwide.
Role Summary
The Inside Sales Representative (ISR) will manage, retain, and grow a defined book of existing mid-market customers. This role is focused on retention, and renewals, working closely with customer success, technical resources, and marketing to deliver measurable results. When opportunity for expansion (upsell/cross-sell), this is forwarded to outside sales. You’ll be a proactive relationship builder, a consultative problem-solver, and a revenue retention based quota-carrying sales professional.
Key Responsibilities
- Manage a book of ~75–100 assigned mid-market customers.
- Monitor account health, contract renewal dates, usage trends, and customer satisfaction.
- Maintain accurate and timely forecasting, pipeline management, and activity tracking in Salesforce.
- Drive revenue retention through consistent outreach to client base managing existing client’s managed services, cloud, cybersecurity, DRaaS/BaaS, and project services using SalesLoft.
- Collaborate with Customer Success and Technical Pre-Sales teams to identify and qualify new opportunities within accounts.
- Execute monthly/quarterly campaigns aligned with business initiatives and customer IT priorities.
- Conduct virtual meetings, product demos, and solution briefings to influence buying decisions.
- Participate in QBRs (Quarterly Business Reviews) and build trusted advisor relationships with IT leaders.
Qualifications
- 2+ years of B2B inside sales experience, preferably in an MSP, VAR, SaaS, or technology services environment.
- Strong understanding of IT services including cloud, managed infrastructure, security, and backup/disaster recovery.
- Comfortable conducting business virtually via video calls, phone, and email.
- Proficient with CRM systems (Salesforce, HubSpot, etc.) and sales engagement tools (SalesLoft).
- Excellent communication, organization, and consultative selling skills.
- Ability to understand technical concepts and translate them into business value for customers.
Preferred
- Experience selling to IT decision-makers (CIOs, IT Managers, System Admins) in the mid-market space.
- Familiarity with Microsoft 365, Azure, VMware, Veeam, Zerto, or similar technologies.
Compensation & Benefits
- Competitive base salary + uncapped commission (OTE range depends on experience)
- Full medical, dental, and vision benefits
- Paid time off and holidays
- Career growth path into field sales, customer success, or leadership
Why Join Us?
- Growing company with a strong existing customer base and high customer retention
- Opportunity to drive real impact within an entrepreneurial sales culture
- Access to top-tier technical resources and modern sales enablement tools
- A supportive and collaborative team environment
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