Manage inbound and outbound sales to industrial customers: advise on products/pricing, qualify leads, generate quotes, process orders, maintain inventory and displays, upsell/cross-sell, resolve inquiries, and support account retention and growth.
How will you CONTRIBUTE and GROW?At Air Liquide Canada, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.Air Liquide is Hiring for a Inside Sales Representative
- Starting Salary: $57,000
- Location: Burlington, ON
- Job Type: Full-time
Job Summary:
The Inside Sales Representative plays a pivotal role in driving business growth, building strong customer relationships, and ensuring exceptional service. Based primarily in-store, you will manage customer inquiries, process orders, provide technical product recommendations, and proactively support sales expansion.
Key Responsibilities:
- Proactively identify and contact potential and existing customers via phone and email to present Air Liquide Canada Inc.’s products and services.
- Develop a deep understanding of customer requirements and recommend appropriate solutions from our extensive product portfolio (industrial gases, welding supplies, and equipment).
- Prepare and deliver compelling sales proposals, quotes, and process sales orders accurately across internal systems.
- Negotiate pricing and terms with customers to achieve mutually beneficial agreements.
- Manage and grow a dedicated customer base, ensuring high levels of satisfaction and retention.
- Maintain up-to-date customer records and sales activities in the CRM system.
- Collaborate with outside sales representatives and store operations to maximize sales opportunities and ensure seamless service.
- Meet and exceed assigned Key Performance Indicators (KPIs).
Required Qualifications
- 2+ years of experience in a retail, counter sales, or industrial inside sales environment.
- High school diploma or equivalent.
- Strong knowledge of Google Workspace (G Suite) and general computer systems.
- Ability to physically lift up to 50 lbs on a repetitive/regular basis.
- Excellent customer service focus, strong communication skills, and a strong commitment to promoting a safe working environment.
Preferred Qualifications
- Knowledge of welding processes, industrial tools, and compressed gas products is a strong asset.
- Experience using SAP or a similar ERP/CRM system is an asset.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
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