Implement, deploy, and maintain CityView applications across customer environments (cloud and on‑premise). Perform installations, upgrades, monitoring, troubleshooting, database updates, and off‑hours support. Resolve customer tickets, escalate defects to Development, and contribute to automation, AI‑assisted knowledge management, and operational runbooks.
About Us
Municipal Software Corporation, part of Harris Computer's Frontline portfolio, is a trusted provider of purpose-built software for local governments. Our flagship CityView platform helps municipalities streamline permitting, licensing, planning, land management, code enforcement, and inspections — replacing paper-based processes with modern, citizen-friendly digital services.
For decades we've partnered with cities, counties, and regional agencies across North America to help them serve their communities more efficiently and transparently. As part of Harris Computer — a global vertical market software leader with a long-term ownership philosophy — we combine the stability of an established organization with the focus and agility of a specialized business unit.
Join a team that builds software that genuinely improves how communities' function.
Key Responsibilities- Lead the implementation and deployment of applications within customer environments.
- Perform software installations, upgrades, patches, and environment configuration activities.
- Responsible for infrastructure monitoring, system availability, and routine maintenance activities.
- Respond to and resolve customer support requests through phone, email, and ticketing systems.
- Interpret technical problems and determine appropriate troubleshooting and resolution steps.
- Monitor and follow up on customer support issues through resolution.
- Provide internal technical support when required.
- Support Sales and other departments with technical expertise as required.
- Maintain accurate records, status updates, and operational documentation.
- Provide off-hours support as required to maintain service availability.
- Perform database updates, additions, and modifications required to resolve customer issues.
- Recognize software defects and escalate appropriately to Development teams.
- Utilize approved AI tools to accelerate troubleshooting, analysis, documentation, and operational workflows.
- Identify repetitive operational activities suitable for automation.
- Participate in the development and maintenance of automated operational processes and runbooks.
- Validate AI-generated recommendations prior to implementation.
- Contribute to AI-assisted knowledge management and self-service initiatives.
- Collaborate with Support, Professional Services, Product, and Development teams to improve operational efficiency through automation.
- Support cloud-based (Azure, Expedient and others) and on-premise environments.
- Perform environment provisioning, upgrades, monitoring, and maintenance activities.
- Participate in infrastructure modernization and operational improvement initiatives.
- Assist in maintaining security, reliability, and performance of customer environments.
Salary range $65,000 - $75,000 CAD per year.
Similar Jobs
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
The Head of Scaled Sales will build sales-assisted growth strategies, optimize customer engagement, leverage data analytics, and deploy AI in sales processes.
Top Skills:
AIData ScienceMarketing AnalyticsSaaS
Big Data • Cloud • Software • Database
Build and improve MongoDB’s distributed networking and observability systems. Responsibilities include enhancing networking performance, availability, scalability, resource efficiency, and low-overhead observability; leading medium-sized projects from technical design through delivery; collaborating across the project lifecycle; contributing production C++ code; and participating in code reviews and feature design.
Top Skills:
AWSC++GCPAzureMongoDBOpentelemetry
Big Data • Information Technology • Software • Analytics • Energy
Lead technical implementation of a market management platform for nodal electricity markets. Design and operate large-scale, data-intensive production systems handling continuously changing data. Make architecture decisions, contribute production software, manage incidents, improve existing systems, and partner with product, engineering, data science, and power-market experts. Lead technical reviews, mentor engineers, and drive optimization, forecasting, and analytical capabilities.
Top Skills:
Cloud Data PlatformsDistributed SystemsEvent-Driven SystemsForecastingMachine LearningOptimization ModelsReal-Time SystemsSQLStreaming Systems
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
