Information Technology Specialist

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day.
Learn more about our recruitment process.

Job Requisition ID:

Time Type:

Employee Group:

Job Category:

Employment Type:

Department:

Hiring Range:

Posting Information:
This posting is for an existing vacancy.

The internal posting deadline for this position is November 12, 2026, at 11:59PM.
This is a Career Path position. The final level will be determined based on demonstrated skills and experience.
 Anticipated hiring ranges:
 • USG 9 : $73,695.42 – $92,119.28
 • USG 10: $80,248.28 - $100,310.35

 • USG 11 : $87,620.26 - $109,525.32
 • USG 12: $95, 538.30 - $119,422.87

• USG 13: $104,002.41 - $130,003.01

Job Description:

Primary Purpose 

The Information Technology Specialist (IT Specialist) is responsible for the provision and support of all information technology and related computing systems in the Faculty of Mathematics. These responsibilities include management of computing environments and supporting infrastructure, enabling and improving outcomes for administrative, teaching, and research computing in the School. 

The Client Services position provides comprehensive client services and technical support across macOS and Windows environments.  Responsibilities include managing the procurement, configuration, deployment, and maintenance of multiple hardware platforms to meet end-user needs.  The role utilizes Windows configuration management tools as well as JAMF for macOS to manage system configurations, software deployments, updates, and compliance requirements.  

The position also requires knowledge and oversight of system account management tools, including user provisioning, access control, and account maintenance.  Additional responsibilities include developing and maintaining technical documentation, standard operating procedures, and system records to ensure consistency, accuracy, and efficient service delivery.

The successful candidate collaborates with internal teams and clients to troubleshoot technical issues, optimize workflows, and maintain reliable, secure, and effective IT services.  

Key Accountabilities 

Client Service 

• Work with clients to understand and resolve their computing and related technology issues. 

• Provide guidance and technical advice to clients. 

• Document client requests. 

• Provide timely responses to initial requests for information or assistance as per CSCF policy, prioritizing response among multiple requests. 

• Resolve problems where the incumbent has the required skills and resources. Forward problems to those who are best suited to solve them based on expertise and resource availability. 

• Keep clients informed of the progress toward resolution of their issues. 

• Develop the skills (appropriate to the incumbent’s USG level) to resolve client issues directly. 

• Communicate with clients and peers (within the School and elsewhere) effectively, clearly, and with empathy. 

• Provide documentation for both technical and non-technical audiences. 

• Record work activity for both internal and client use. 

Systems and Applications Management 

• Specify, purchase/acquire, and test computer hardware and software. 

• Manage the hardware lifecycle, from provisioning and deployment through decommissioning. 

• Specify, test, and deploy systems and application software on a variety of platforms, including servers, desktop, and laboratory systems. 

• Manage large and complex computing environments. 

• Manage and maintain critical network services in support of the School's operations. 

• Document systems, processes, and procedures. 

• Diagnose and resolve system and application problems, monitor system and application performance. 

Services Development 

• Identify, propose, and acquire or develop applications and technological solutions to support the School's academic and research missions. 

• Manage technical projects using best practices to achieve successful outcomes. 

• Recommend enhancements and improvements to systems and processes; provide guidance on technological evolution. 

Required Qualifications  

Education 

• A university degree in a computing discipline together with relevant experience, or an equivalent combination of education and experience. 

Experience 

• The IT Specialist is expected to develop competencies to at least the USG 11 level over the course of their career. See Career Path Matrix.  

Knowledge/Skills/Abilities 

• Strong client service skills and demonstrated ability to work as part of a team. Ability to learn quickly and adapt to change. Ability to apply abstract thinking to solve complex problems. Able to work with minimal supervision. Good organizational, time management, and communication skills. 

• The IT Specialist is expected to develop system administration skills for at least one of Windows, Mac OS, or Unix based systems, or equivalent skills in software development or systems support, with demonstrated potential to gain expertise in other areas. Familiar with software, systems, and component level hardware aspects of supporting changing environments. Demonstrated front-line support skills. 

• Must be able to use verbal and written communication effectively with audiences of a wide range of levels of technical knowledge and understanding. Capable of dealing with people experiencing high levels of stress. 
• Knowledge of system account management tools, including user provisioning, access control, and account maintenance.

Equity Statement
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations.
The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion.  As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.
Positions are open to qualified candidates who are legally entitled to work in Canada.
The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at [email protected] or 519-888-4567, ext. 45935.