Implementation Project Manager- Collision/Safety Products

We are looking for an Implementation Project Manager who will play a critical part in on-boarding new and existing clients on top-notch collision and safety products and services in a unique industry and at a rapidly growing organization. 

Customer loyalty begins with the first interactions our clients have with the Element organization. As an Implementation Project Manager, you have the unique opportunity to be at the forefront of helping our clients develop their first impression of Element post-sales process, a critical touch point to establish our role as a best-in-class fleet management company. 

Are you:

• Passionate about creating a superior customer service experience?

• Well-versed in project management and leadership with the ability to lead with expertise and hold stakeholders accountable?

• Excited about a role that is focused on process improvement and that provides a solution-oriented approach?

• Motivated by a fast paced, growth environment?

As the Implementation Project Manager, you will drive the implementation of new collision/safety programs; setting appropriate expectations and delivering agreed upon results on time and without service interruption, based on expectations set by your leadership. This position leads business implementations for these products and acts as technical SME to coordinate with our IT teams for customer set up. You will demonstrate initiative and a passion for ensuring superior customer service experience to ensure the success of the cross-functional team in on-boarding the client.

A Day in the Life

• Work with clients and internal stakeholders to create implementation strategy.

• Identify critical milestones and risks; establish timeline; and develop an implementation project plan (including robust task details, task owners, and dependencies). 

• Act as advisor, driving Element best practices to help clients meet their goals and ensure optimal utilization of Element programs.

• Act as subject matter expert for collision and safety programs, through a comprehensive understanding of how these programs work. Be able to translate this into simple language for the client who is onboarding.

• Oversee the execution of the collision and safety implementation plan, holding internal and external stakeholder accountable for deliverables, with a focus on meeting/exceeding cycle time expectations.

• Adjust implementation strategy/approach based on observed results; identify cross functional process linkages and facilitate coordination and improvements.

• Ensure compliance to project deliverables, standard operating procedures, business practices, compliance and/or regulatory requirements.

• Perform call facilitation, follow-up, and validation for task execution; trouble shooting and resolving issues to ensure timely execution.

• Record project progress and provide proactive report-outs to internal and external stakeholders on specific collision and safety deliverables.

• Participate in prospecting and sales cycle (visits, proposals, presentations) if needed, educating customer on products, services, and processes.

• Serve as ‘voice of the customer’ for product management, operations, sales, market intelligence, and proposal teams for collision and safety products.

• Lead or participate as a Subject Matter Expert in cross-functional projects, as requested by the business.

• Share lessons learned with NBI team leadership toward continuous improvement.

Requirements

• Bachelor’s degree or equivalent business experience, MBA preferred.

• Experience with collision and/or safety products in the fleet industry and customer service

• Project management experience (2+ years)

• Demonstrated change management experience, managing work teams and/or driving cross-functional activities.

• Travel required could be up to 25%

• Strong PC proficiency (including Microsoft Suite including Word, Excel, PowerPoint, and Outlook; and project management software Visio, MS project.