At Ada our mission is to make customer service extraordinary for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered customer service automation platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages - with the least amount of effort.
Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Wealthsimple, Canva, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx
We are searching for an HR Generalist to join our People Operations team and continue to elevate the Ada Owner experience. As an HR Generalist, you will own the full employee journey including orientation, programs, systems and offboarding. As an integral member of the team, you will use your strong communication and relationship-building expertise to ensure every Ada Owner feels supported & has an extraordinary experience at the company.
This is a Toronto, Ontario based position. While the position is fully remote there will be occasions where you'll need to visit our Toronto Collaboration Hub.
About You
- Bachelor’s degree in Human Resources, Business Administration, or related field.
- 3+ years of experience in HR, with a strong understanding of HR principles and best practices. Experience working within employment regulations in Canada and the US. Previous experience managing HR programs & systems is an asset.
- Exceptional interpersonal and communication skills.
- Strong attention to detail – you strive to get it right and deliver the best outcome for stakeholders.
- Ability to handle sensitive situations with professionalism and confidentiality.
- Proven experience managing multiple tasks and priorities.
- Familiarity with HR software such as BambooHR and Greenhouse.
- High proficiency with MS Office and Google Suite, specifically with Excel and Google Sheets.
- A relentless drive to get things done, and get it done well.
Outcomes
- Onboarding & Offboarding: Leads orientation for all new Ada Owners and continues to improve the program to support our global workforce. Conducts exit interviews for departing Ada Owners and analyzes data for key trends.
- HR Administration: Creates contracts and letters for all employee changes, ensuring high accuracy and compliance with local employment laws and company policies.
- HR Systems: Manages the HRIS with complete & accurate information and supports with managing the ATS where needed.
- Total Rewards: Owns administration of benefits and supports the performance and compensation review cycles.
- HR Programs: Maintains and leads the development of new programs that promote engagement and support career development. Works closely with the Office Manager on community events where needed.
- Employee Relations: Acts as a primary point of contact for Ada Owner inquiries and provides timely & accurate information.
- Other: Proactively introduces process improvements, generates reporting for stakeholders, and supports new projects as needed.
Benefits
- Competitive salary and generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
Perks
- Flexible work schedule
- Remote-first, In-person friendly work environment with WFH budget
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
The expected salary range for this position is $70,000 to $90,000 CAD. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.
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About Us
Ada is a rapidly growing company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role. We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.
We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities, even if you don’t meet every qualification we listed, because members of marginalized communities are less likely to apply if they don’t meet every qualification. We believe that without you, we cannot progress. At Ada, we don’t stand for tokenism. We stand for representation.
Our values are our fundamental driving forces for decision-making. They are the heart of what we stand for and are critical to our next phase of growth. You can learn more about our values and Ada’s founding story on our Careers page.
Everyone has their own unique talents. Even if you don’t meet 100% of the above qualifications, tell us why you’d be a great fit for this role in your application.
What We Do
Built for support teams, Ada's AI-powered customer service automation platform helps enterprises effortlessly resolve their customer inquiries in any language or channel. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide.
Why Work With Us
Join Ada at the forefront of AI-powered customer service.
We’re a team of brilliant and fast-moving minds driven toward defining the future of automation.
Our radically transparent culture energizes and inspires us to continuously raise the bar.
Make an impression. Own it at Ada.
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