Are you a passionate person seeking a clinic that fosters collaboration, offers a vibrant clinic culture, robust mentorship, genuinely cares about your success and professional journey, and values you personally? Axis Therapy & Performance is seeking enthusiastic individuals to join our team.
At Axis, our client care coordinator team is responsible for providing exceptional client experience and hospitality. The CC ensures excellence in all aspects of front desk operations, clinical workflow and service to support therapists and clients.
About Us:
At Axis Therapy & Performance, we're not just a clinic, we're a community dedicated to redefining excellence in physical and manual therapy. Established in 2018, our clinics in the Greater Toronto Area embody a vibrant culture of hard work and dedication to providing exceptional care. We're committed to continuous learning and offer opportunities for professional growth.
Our Values:
- Determination
- Collaboration
- Outcome-Obsession
Role Overview:
This role reports to the Regional Coordinator (RC) of the respective clinic. In this role, you will provide excellence in front desk operations, clinic workflow and service to support therapists and clients to deliver a lasting impression on each client. The ideal candidate has a positive attitude, eagerness and passion for getting things done in an efficient and accurate manner, all while upholding Axis standards.
The responsibilities and tasks laid out for the position are representative of those that this individual is expected to perform. This is not a comprehensive list and other responsibilities and/or tasks may be assigned from time to time.
What You'll Do:
- Promote the clinic culture
- Embody Axis core values and standards to help deliver the Axis Experience to all clients
- Support therapists in their day-to-day needs to ensure smooth workflows
- Maintain facility standards and ensure utmost compliance with the Axis policies and safety standards
- Constantly monitor and manage the therapists schedule to optimize the day via initial bookings, waitlist management and call-backs
- Manage client bookings and arrival times
- Ensure initial, canceled, no showed, and wait-listed clients are contacted as necessary
- Accurately and precisely capture referral notes for new clients
- Ensure all billing, invoicing and claims are submitted and filed accurately
- Ensure clinic organization and cleanliness is consistently monitored and up to clinic standards
- Work with the RC to follow up on any outstanding payments as necessary
- Respond to all medical request inquiries received at the clinic
- Complete all cash reconciliation and reporting processes at end of day/end of month
- Ensure excellent communication with all CCs, therapists and leadership to ensure smooth operations
- Work with RC to assist with any tasks, business initiatives and documentation as needed
Who You Are:
- You have 1+ years experience in customer service and/or hospitality
- You are flexible to work days, evenings and/or weekend hours as needed
- You must be able to work a minimum of 2 shifts per week (equivalent to ~10 hours per week)
- You have strong attention to detail
- You are passionate by nature, wanting to help your team grow as a whole
- You are passionate about the industry we are in, the work we do, and you understand the value we offer, allowing you to effectively communicate these values to our clients
- You are able to work independently with minimal supervision as well as within a team
- You have an innate drive to work hard, take initiative, and hustle
- You come in everyday with your professional cap on, and as your authentic self
- You prioritize your mental and physical health so you can come in everyday as the best version of yourself
- You are passionate about ensuring top quality client interactions and experiences are delivered day in and day out
- You care about your workspace, ensuring your space is clean and presentable
- You embody strong sales, communication and customer service skills
- You are open-minded and adaptable to new workflows and business initiatives
Perks This Role Offers:
- Hourly Wage of $19-21
- On-Site Gym
- Casual Work Attire
- Bonus Incentives for Staff Referrals
- Staff Discounted Treatment Sessions
- Growth and Leadership Opportunities
- Mental Health Benefits via Inkblot Therapy
- The Best Culture/Work Environment in the Industry
- Quarterly Staff Socials (Yacht Parties, BBQs, Formal Xmas Gala/Awards, etc.)
- Discounted Rates with Partnered Vendors (SPOT Pet Insurance, Goodlife, Empire Custom Tailored Suits, etc.)
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