Fraud Lead (12-month contract)

Job Description:

Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel valued and supported.
If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us on our mission of making reading lives better.

The Role:

Rakuten Kobo Inc. is looking for a Fraud Lead (12 month contract) to join our Risk Management team! Reporting to the Senior Manager Service Management & Security, this role will play a vital part in protecting Rakuten Kobo Inc’s e-commerce platform from fraudulent activities. The Fraud Lead will oversee the management of payment gateway fraud detection engines, provide in-depth trend data analysis, and establish best practice KPI’s for the overall monitoring and reduction in fraud.

The Person:

This person will need a keen sense of attention to detail, have great interpersonal skills, adapt, learn quickly, and be able to work under tight deadlines. An eagerness to improve and drive results is expected.

Key Responsibilities:

• Perform daily monitoring of payment gateway fraud detection engines
• Optimization of core fraud detection rulesets: Create custom rules based on new trends and attack vectors, reduce false positives and feedback into Customer Care retention initiatives, establish best practice KPI’s to measure and report on activity
• Establish a holistic fraud strategy that identifies platform gaps or weaknesses in: Account creation, chargeback dispute resolution, payment method vaulting, PSD2 / 3DS, Storefront check-out
• RFP / industry landscape review of fraud detection engine opportunities
• Collaborate with external and internal stakeholders

Qualifications:

• 5+ years of Fraud Analyst experience in e-commerce or similar fields
• Proficiency in creating and managing fraud engine rules
• Strong background in payment gateways and transactional data flows
• Proven experience in fraud detection and prevention
• Strong analytical skills with the ability to identify fraud trends and patterns
• Familiarity with common fraud schemes; friendly fraud, account takeovers, chargebacks, etc.
• Experience with Python, SQL, or other languages used for automation or data extraction
• Excellent communication and collaboration abilities

The Perks:

• Flexible hours and hybrid remote working environment
• Four extended long weekends in the summer
• Weekly Kobo Tech University sessions

About Rakuten Kobo Inc.
Rakuten Kobo Inc. is the world’s digital bookseller created by and for booklovers. Owned by Tokyo-based Rakuten Group, Inc. and headquartered in Toronto, Rakuten Kobo’s millions of worldwide users can read anytime, anywhere, and on any device. With a mission to make reading lives better for all, Rakuten Kobo connects readers to stories using thoughtful and personalized curation of eBooks and audiobooks, and the best dedicated eReaders and apps for reading. With the singular focus of making reading lives the best they can be, Kobo’s open platform allows people to fit reading into more moments in their busy lives. To learn more about Rakuten Kobo, visit www.kobo.com.

Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially.  

Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.  

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