Redis Logo

Redis

Field Engineer

Posted 4 Days Ago
Be an Early Applicant
Remote
2 Locations
Senior level
Remote
2 Locations
Senior level
As a Field Engineer at Redis, you will design and support tools and libraries that enhance customer success with Redis. Collaborating with internal teams, you'll ensure superior developer experiences through usability and effective documentation. Your responsibilities include supporting customers, addressing their needs, and contributing to the full lifecycle of engineering solutions from ideation to deployment.
The summary above was generated by AI

Who we are
We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?


Why You'll Love This Job
The Redis Field Engineering team is dedicated to developing and supporting tools, libraries, and integrations that empower our customers to succeed with Redis. We work closely with our product, solutions engineering, and customer success teams, ensuring that our solutions address real customer needs, whether during pre-sales, renewals, or ongoing support. Our projects span a wide range of areas, from observability (e.g., Grafana) to data access (e.g., Redis OM libraries).

As a Field Engineer, you'll be part of a dynamic team of customer-facing software engineers with deep expertise in databases. You will contribute directly to the creation of elegant, maintainable solutions that enhance our customers' experience with Redis. A critical part of our role is ensuring that Redis offers a superior developer experience, so your work will go beyond functional code to include a focus on usability, documentation, and enablement materials.

As we continue to grow the team, we're particularly interested in candidates with expertise in Java and other JVM-based languages.

Success in this role requires a solid foundation in software engineering and the versatility to engage with customers, resolve support tickets, and communicate effectively both in writing and verbally. You’ll also collaborate closely with internal teams, including product managers, core engineers, and solutions architects, to deliver high-impact solutions.

This role is ideal for engineers who thrive in a multi-disciplinary environment, enjoy direct interaction with customers, and are passionate about building tools that make a difference. If this sounds like you, we'd love to hear from you.

What You’ll Do:

  • Design, develop, and maintain high-quality tools, libraries, and integrations 
  • Engage with technical field teams to gather insights and address the evolving needs of our customers.
  • Contribute to the full lifecycle of field engineering solutions, from ideation to deployment and support.
  • Enhance the Redis developer experience by focusing on usability, documentation, and enablement materials.
  • Provide technical support to customers and internal teams, ensuring prompt and effective resolution of issues.

What You Bring:

  • Bachelor’s degree in Computer Science or equivalent experience
  • Proven ability to communicate complex technical concepts clearly, both verbally and in writing
  • A minimum of five years of software engineering experience
  • Expertise in Java and the JVM, with experience in at least one of the following programming languages: Python, .NET, Node.js
  • A willingness to work in Scala and other JVM-based languages
  • Experience with Apache Spark and related streaming and data processing technologies
  • Experience in deploying, operating, and troubleshooting software in production environments
  • Strong working knowledge of Linux and modern software development tooling, including a preferred IDE ,Git, Github, and general CI/CD experience
  • A customer-focused mindset with the flexibility to provide support outside of normal working hours when necessary

Extra Points For:

  • Master’s degree in Computer Science
  • Experience with NoSQL databases, particularly Redis
  • Experience writing code in Scala
  • Familiarity with both cloud-based and on-premises deployment environments

#LI-WK1 #LI-DNI


As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.

 

Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

 

Redis reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.

Top Skills

.Net
Java
Node.js
Python
Scala

Similar Jobs

Be an Early Applicant
3 Days Ago
Ohio, USA
Remote
21,000 Employees
Mid level
21,000 Employees
Mid level
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
The Field Engineer at Motorola Solutions is responsible for implementing complex communication systems, providing technical support, troubleshooting, and optimizing system performance. Collaboration with systems engineering and project management is crucial to ensure successful project deliveries and customer satisfaction. The role also emphasizes documentation and continuous maintenance of system operations.
Be an Early Applicant
9 Days Ago
Alabama, USA
Remote
21,000 Employees
Internship
21,000 Employees
Internship
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
The Upgrade Operations GIS Field Engineer Intern will focus on building and configuring customer maps in a call-handling system, troubleshooting issues, and managing customer support tickets. The intern will collaborate with the team to ensure efficient software upgrade processes and maintain strong customer relationships.
Be an Early Applicant
13 Days Ago
United States
Remote
301 Employees
Junior
301 Employees
Junior
Artificial Intelligence • Hardware • Internet of Things • Machine Learning • Software • Manufacturing
As a Field Engineer at Augury, you'll provide technical and customer support by installing and troubleshooting electromechanical and wireless systems. This role requires extensive travel throughout the US, effective communication with clients, and the ability to manage administrative tasks related to service and installation. You'll collaborate with internal teams to optimize products and ensure customer satisfaction.

What you need to know about the Toronto Tech Scene

Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account