Upgrade Operations GIS Field Engineer Intern - Summer 2025 Internship - US Remote

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewSoftware Upgrade Operations team is committed to providing Motorola Solutions Public Safety customers the best possible experience while ensuring all upgrade activities are done efficiently and accurately. The team is responsible for planning and executing software upgrades for Vesta and Callworks solutions. The team works closely with CMSO and SI deployment.
Job Description

This UO GIS Field Engineer will be Analytics & GIS-focused. The intern will gain expertise in IT, PBX, and related telecommunications solutions. Responsible for: 

• Build new customer maps within a proprietary call-handling system using customer-provided shape files. 
• Configure enhancements to deployed customer maps
• Working with the team to determine customer-data-related product issues or defects. 
• Troubleshoot complex product issues.
• GIS experience related to geo-coding and reverse geo-coding is a plus.
• Escalation point for complex trouble tickets from Technical Support, troubleshooting various technical issues including front-end GUI, server-side application, GIS, database, and Analytics server.
• Manages tickets promptly within the Service Now platform.
• Creates and maintains strong customer relationships.
• Strong customer-facing communication skills with the ability to convey complex technical issues in business terms.
• Strong problem-solving/troubleshooting skills
• Ability to effectively organize tasks, manage multiple priorities, and deliver on customer commitments on schedule.
• Ability to work with all levels of management, vendors, and other internal and external groups and customers, exhibiting a positive influence at all levels.
• Characterize and document issues found post-upgrade on customer systems.

Preferred Qualifications:

• Pursuing GIS-related Bachelor’s degree
• Knowledge of Linux
• Knowledge of XML
• Knowledge of Windows Server Administration
• Knowledge of Esri

This position is a remote position and candidates can be located anywhere in the US.

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Basic Requirements

• Currently pursuing a Bachelor's degree in GIS, Information Systems, or related field with a graduation date in or after December 2025.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel RequirementsNone
Relocation ProvidedNone
Position TypeIntern

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].