The Director of Experience Design will lead the UI design for AI-driven projects, ensuring high-quality design processes while collaborating with clients and internal teams.
ABOUT APPLY
APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.
LOCATION: APPLY is hybrid/remote friendly. The preferred candidate should be based in Canada, working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).
THE ROLE:
RESPONSIBILITIES
- Set and uphold the bar for UI design quality across all client engagements, ensuring deliverables reflect APPLY's standards and each client's brand vision from foundational token architecture and atomic component libraries through to polished, production-ready screen design.
- Lead and actively contribute to the creation of high-quality screen designs, prototypes, and design systems across multi-product and multi-platform projects, with deep hands-on expertise in foundations, tokens, and atomic design methodology.
- Define and govern design system standards including token naming conventions, tier structures (global, alias, component), theming strategies, and component documentation ensuring systems are scalable, maintainable, and developer-ready.
- Establish and champion design frameworks, UX principles, and visual consistency practices across the team, embedding design system thinking at every stage of the project lifecycle.
- Drive design critique culture and create structured feedback loops that elevate the work, with a sharp eye for system integrity, component reuse, and cross-platform consistency.
- Champion the integration of agentic design workflows and AI-powered tooling including Claude for design to accelerate design system production, automate token management, and unlock new levels of craft and efficiency across the team.
- Act as a senior design voice in client relationships, presenting concepts, rationale, and recommendations with confidence and clarity.
- Lead discovery, alignment, and design review sessions with senior client stakeholders.
- Build trusted relationships with clients, earning confidence as a strategic partner not just a delivery lead.
- Collaborate cross-functionally with product, engineering, strategy, and delivery teams to ensure design is integrated throughout the project lifecycle.
- Define and evolve APPLY's UI and experience design practice, including tooling, process, and standards.
- Contribute to business development efforts by supporting proposals, pitches, and capability demonstrations.
- Represent APPLY's design perspective externally through thought leadership, community engagement, and industry participation.
- Stay ahead of design trends, emerging tools, and shifts in the Canadian and global digital landscape.
Design Leadership & Quality:
Client & Stakeholder Partnership:
Practice & Strategic Growth:
REQUIREMENTS
- 8+ years of experience in UI/UX design, with at least 3 years in a leadership role.
- Experience working in Claude Design and any Agentic Workflow, e.g. BMAD.
- Proven track record leading UI Design and a team of UI designers on large Client Engagements.
- Strong portfolio demonstrating leadership across complex, multi-product, and multi-platform design engagements; Headless CMS Design Experience explicitly highlighted in the portfolio is preferred.
- Expert proficiency in Figma, Figma Make and Claude Design as well as industry-standard design tools; deep knowledge of design systems creation, governance, and implementation.
- Demonstrated ability to build and sustain senior client relationships, with experience presenting to executive stakeholders.
- Excellent communication, facilitation, and storytelling skills.
- Experience working in cross-functional environments alongside product managers, engineers, and strategists.
- Comfort with ambiguity, competing priorities, and the pace of a growing consultancy.
- Eligibility to work in Canada; based in or willing to work in Canadian time zones.
- Experience working with Canadian public sector, financial services, retail, or healthcare clients.
- Familiarity with accessibility standards including WCAG 2.1/2.2 and AODA compliance.
- Background in graphic design, product design or brand design.
- Knowledge of front-end technologies and how design decisions affect implementation.
- Active participation in Canadian design communities, conferences, or industry networks.
- Bilingual (English/French) is an asset.
Must Haves:
Nice to Haves:
LIFE AT APPLY
People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you:
Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
Generous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time off (PTO); allowing ample time away from work to promote overall well-being.
Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.
Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email [email protected].
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