Executive Assistant

The Executive Assistant (EA) – Treasury Finance provides high-level administrative, coordination, and light financial support to four senior Treasury leaders and their teams (Funding & Rating Agency Management, Liquidity & Subsidiary Capital Management, Manulife Bank Treasury, and Treasury Trading). Key activities include complex calendar management, expenses and invoices, cost centre and high-level budgeting support, rating agency survey coordination, and select tasks normally handled by senior financial analysts.

What is the Opportunity?

This role is a key partner to four senior leaders in Manulife’s global Treasury function and places you at the centre of capital, funding, liquidity, and trading activities. You will go beyond traditional administrative work by owning cost centre support, invoice processing and tracking, budgeting support, and administrative elements of financial analysis, while gaining direct exposure to senior decision-making.

How is this Role Contributing to Our Mission?

Treasury underpins Manulife’s mission to make decisions easier and lives better by keeping the company funded, liquid, and resilient. In this role, you help maintain a strong credit profile, support effective liquidity and capital management, enable efficient Bank Treasury and Trading operations, and free up specialists and leaders to focus on strategic, high-value work.

What Will You Get from this Opportunity?

In this position, you will gain:

Exposure & Impact

• Direct exposure to senior executives and forums across core Treasury areas, and a clear line of sight from your work to rating agency interactions, funding transactions, and governance outcomes.

Skills & Career Development

• Enhanced executive communication, stakeholder management, and coordination skills; hands-on experience with cost centres, invoices, and budgeting; and a strong platform for future roles in executive support, operations, Finance, or Treasury.

Ownership & Autonomy

• End-to-end ownership of key operational and administrative processes, with the ability to improve workflows and documentation across multiple teams.

Collaborative Culture

• A supportive, professional environment working with specialized teams across Treasury, Finance, and Manulife Bank, with a focus on continuous improvement and learning the financial drivers of the business.

Position Responsibilities:

Executive & Team Support

• Manage complex calendars for four senior Treasury leaders, including cross-time-zone meetings, prioritization, and conflict resolution.

• Coordinate recurring governance and business meetings (e.g., funding and liquidity forums, rating agency meetings, trading reviews, bank governance sessions).

• Organize domestic and international travel and prepare related itineraries and documentation.

• Prepare, format, and proofread presentations, reports, and briefing packs for internal and external meetings (including rating agencies and bank-specific committees).

Expense, Invoice & Cost Centre Management

• Prepare, submit, and reconcile expense reports for supported executives in accordance with policy.

• Process and track certain invoices (e.g., rating agencies, service providers, data vendors), ensuring accurate coding and timely payment.

• Maintain and monitor cost centres for each executive’s group, ensuring expenses are correctly allocated.

• Provide high-level budgeting support (e.g., tracking spend vs. budget, maintaining summary trackers, flagging variances or issues to management).

Rating Agency & Funding Team Administrative Support

• Assume selected administrative responsibilities from senior financial analysts to optimize their analytical capacity.

• Coordinate and manage systems access for internal and external funding and rating-related tools (e.g., access requests, changes, and deactivations).

• Manage the end-to-end process for rating agency surveys:

• Distribute surveys to internal subject-matter experts and teams responsible for specific sections.

• Track responses, follow up on outstanding items, and consolidate responses where appropriate.

• Support quality checks for completeness, consistency, and formatting.

• Maintain organized repositories for rating agency correspondence, presentations, and survey responses.

Liquidity, Subsidiary Capital & Manulife Bank Treasury Support

• Coordinate meeting materials and distribution for liquidity, capital, and Manulife Bank Treasury discussions (e.g., liquidity reviews, subsidiary capital planning sessions, bank ALCO or equivalent forums).

• Support tracking of key deadlines related to reporting cycles, submissions, and internal governance for these teams.

• Assist with preparation and formatting of summary reports or dashboards provided to senior management.

Treasury Trading & Operational Support

• Support calendar management and logistics for trading-related meetings, market briefings, and governance sessions.

• Assist with documentation, approvals, and follow-ups related to trading policies, processes, or initiatives.

• Help maintain trading team distribution lists, access lists, and onboarding documentation.

Onboarding, Systems Access & General Administration

• Coordinate onboarding for new employees within the supported teams:

• Access to systems and applications.

• Workspace and equipment coordination (in partnership with relevant functions).

• Orientation schedules and introductions to key stakeholders.

• Maintain and update org charts, distribution lists, and contact directories across the four groups.

• Manage shared drives/Teams sites, ensuring organized filing, version control, and appropriate access.

Required Qualifications:

Education & Experience

• Post-secondary education in business administration, finance, accounting, or a related discipline preferred (or equivalent experience).

• 5 years’ experience as an Executive Assistant or Senior Administrative Assistant, ideally supporting finance, treasury, or capital markets functions.

• Experience handling cost centres, invoices, and budgeting support in a corporate or financial services environment is an asset.

Technical Skills

• Strong proficiency in Microsoft Office (Outlook, Excel, PowerPoint, Word); experience with collaboration tools (e.g., Teams, SharePoint) preferred.

• Comfortable working with financial information (expenses, cost centres, simple budget trackers) with strong numerical accuracy.

• Ability to create executive-quality presentations and documents with consistent formatting and attention to detail.

• Familiarity with financial systems (expense management, vendor invoicing, access management tools) is an asset.

 Core Competencies

• Organization & Prioritization: Proven ability to manage multiple executives, teams, deadlines, and stakeholders simultaneously.

• Discretion & Confidentiality: Handles sensitive financial and strategic information with absolute integrity.

• Communication: Clear, concise written and verbal communication; able to confidently interact with senior management and external partners (e.g., rating agencies).

• Stakeholder Management: Service-oriented, professional, and collaborative; able to build strong relationships across Treasury, Finance, Risk, and other areas.

• Attention to Detail: High level of accuracy in financial entries, documents, and correspondence.

• Proactive Problem-Solving: Anticipates needs, identifies issues early (e.g., budget variances, missing survey inputs), and escalates or proposes solutions.

• Adaptability: Comfortable with changing priorities, evolving business needs, and periods of peak workload.

Key Success Measures

• Efficient support to four senior Treasury leaders with well-managed calendars, meetings, and deliverables.

• Accurate and timely processing of expenses, invoices, and cost centre/budget tracking, with minimal errors or rework.

• Smooth coordination and completion of rating agency surveys and related materials.

• Effective onboarding and systems access management, reducing friction for new joiners and existing staff.

• Positive feedback from executives and internal stakeholders on responsiveness, quality of work, and professionalism.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.