ERP Business Analyst

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you!
 

Job Description

We are currently looking for a ERP Business Analyst who will focus on supporting Microsoft Dynamics 365 - Retail ERP projects as global ERP system working directly with key business leads to support business users, collect business requirements, prepare functional specifications, prototype defined functionality and contribute to the future solution design. This role is based fully on-site in Mississauga, ON and reports to the Senior Manager, ERP.

WHAT’S IN IT FOR YOU?

• Competitive compensation/pay package (Salary Range: TBD)
• Dental/Vision/Medical benefits
• Life Insurance
• Health Spending Account
• Employee Support and Mental Wellness
• Competitive matched retirement savings program – RRSP
• Be part of a long standing and stable industry leader

WHEN YOU JOIN US YOU WILL BE;

Project Delivery and Product Development (70%)

• Document user requirements and current business processes
• Assist with data mapping and data cleansing activities
• Involved in business requirement gathering and validating requirements
• Coordinate with Management and ERP vendor’s team to define future business processes
• Participate in the testing and acceptance of new ERP and related components
• Contribute to solution design
• Coordinate development with the development teams
• Write test scripts and participate in test script execution
• Participate in ERP rollouts as a member a functional stream retail

Application Maintenance and Support (20%)

• Provide end user support for ERP users as part of the global Microsoft Dynamics ERP team
• Perform day-to-day troubleshooting and support of in-house built solutions and procured systems
• Proactively monitor the system to identify and resolve issues before they are reported
• Identify continuous improvement opportunities
• Take ownership for all assigned Service Desk incidents and requests
• Participating in support taskforces as nominated by the ERP Senior Manager
• Coordinate with other members of the support team both IKO group companies and 3rd Party
• Provide regular status updates

End User Training (10%)

• Provide End User Training in the designated functional stream finance functionality
• Coordinate with the ERP vendor’s team to develop/update materials for training users; e.g. process documentation, procedures and work instructions
• Provide instructor led training either virtually or classroom based

OUR IDEAL CANDIDATE;

• Minimum 10 years of experience as a Business Analyst
• Must have minimum of 6 years of recent experience working on Microsoft Dynamics 365 experience with a focus on Retail modules functionalities, In North American Entities and end to end project management experience
• Strong retail business acumen and functionality.
• Strong working knowledge of project deliverable methodologies such as Agile and on Cloud based applications

• Strong requirements gathering skills, ability to capture business processes using both existing process documentation and process walkthroughs with the staff performing the process
• Ability to translate business requirements to technical solutions while identifying gaps
• Experienced with global environments and deployments across multiple geographical regions, such as North America and Europe is an asset.
• University degree is required
• BA Certification (PMI-PBA or equivalent)

ADDITIONAL SKILLS:

• Excellent communication skills, including user base presentations (i.e. training, work instructions, reporting)
• Business process flows and modeling
• Strong analytical and critical thinking skills
• Have an open/partnering mentality and comfortable challenging ideas with the goal to deliver the best solution
• Curious and actively inquisitive about the outside world and learning about new ideas for improvement

WORK AUTHORIZATIONS AND TRAVEL;

• Travel across North American & EU locations estimated at max. of 25%

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Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employee's sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry, and undertakes great efforts to nurture loyalty to, and teamwork at, IKO. We are pleased to offer competitive compensation, health care, a progressive and challenging workplace and a commitment to teamwork and integrity.
 

Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. IKO Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.