Epic Education Specialist, HIS

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of world-class health care inspired by our people and communities.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

The Epic Education Specialist will be responsible for delivering instructor-led Epic hospital information system (HIS) training courses to diverse clinical and non-clinical end-user groups, each with varying levels of experience and technical skills. The Epic Education Specialist will collaborate closely with HIS project team members for development and maintenance of training curriculum and training materials. This role is part of the HIS project structure, with a key responsibility to design, deliver and sustain our systems to address both clinical and non-clinical needs, ensuring the HIS is utilized effectively and efficiently in patient care.

Accountabilities:

• Deliver instructor-led Epic HIS training to diverse clinical and non-clinical end-user groups (e.g., lab techs, porters, allied health professionals, nurses, pharmacists, registration, and finance staff etc.), each with varying levels of experience and technical skills
• Deliver and present curriculum content in a clear and engaging manner, ensuring that participants are actively engaged and grasp the concepts
• Prepare training lessons, print materials, and set up the training room and environment prior to the training session
• Adhere to training delivery standards, templates, and processes
• Identifies system knowledge level of users/students to appropriately provide assistance and facilitate training activities
• Adapt training techniques to accommodate different learning styles and skill levels, making the learning experience interactive, effective, and accessible to all participants
• Collaborate with other Epic Education Specialist by co-facilitating classroom instruction and assisting as needed
• Collaborate with training team and application team for development and maintenance of training materials such as classroom information sheets, PowerPoint slides, quick start guides and tip sheets based on updates, system upgrades, and class participant feedback
• Facilitate hands-on exercises and simulations to reinforce practical skills and boost confidence in using Epic
• Facilitate completion of learning assessments for learners. Follow up with learners outside of the classroom to offer additional support if needed based on learning assessment results
• Create and maintain documentation to build a repository of key configuration decisions and associated build
• Facilitate and participate in meetings to discuss deliverables, issues, end user concerns and upcoming milestones
• Work closely with team members to identify, document, and troubleshoot issues to find creative resolutions
• Work extended hours (Days, Evenings, Nights, Weekends) as required

• One or more years of experience in adult training/education and delivering training in a classroom setting is preferred
• Bachelor’s degree or college diploma or equivalent years of experience is an asset
• Previous experience in a health care organization and hospital operations is an asset
• Previous experience training in a modernized HIS is an asset
• Successfully complete Credentialed Trainer training prior to delivering instructor-led training
• Experience with training platforms and instructional design software is an asset
• Demonstrating adaptability and flexibility with respect to required changes in training content and delivery methods
• Presentation skills in classroom and virtual type settings
• Strong understanding of hospital workflows in either clinical or non-clinical areas is an asset
• Demonstrated critical thinking skills and, strong organizational skills
• Strong communication skills, both verbally and written, including the ability to communicate clearly and effectively in a classroom or virtual setting
• Demonstrated proficiency working with Microsoft Office applications (i.e., Word, Excel, PowerPoint, Outlook, SharePoint, OneNote) required
• Ability to learn and quickly master new software and systems, demonstrating technical aptitude
• Ability to work in an agile environment to deliver an HIS that meets end user needs
• Ability to work independently and in collaboration with a team to meet HIS project milestones and ensure successful project delivery
• Ability to analyze user requirements and produce creative solutions to meet end user needs
• Ability and willingness to support project success in a manner that goes beyond completion of assigned tasks
• Ability to persevere in a high intensity project to overcome obstacles and difficult situations within a time sensitive implementation
• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Hours: Currently days/evenings (subject to change with operational needs) 

Salary:
Minimum: $73,807.50
Maximum: $92,274.00

Application deadline: August 11, 2026

Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [email protected].

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.